Senior Director of Client Success
1 week ago
Drive increased cross-sell, upsell, and renewal revenue, along with strong NPS scores, and customer referenceability.
Oversee client operations and serve as primary point of contact.
Build and mentor a client success team.
Partner cross-functionally to organize internal resources to solve client business challenges.
Own a book of high-value customer accounts (new and existing) to oversee platform training and adoption, along with the development of best practices.
Develop and execute customer success plans, and track and report on key metrics for customer adoption and success.
Become a subject matter expert on HC product offerings and services.
Communicate product, service and industry updates to clients.