Ads - Sr Technical Solution Engineer

About Appier

Appier is a software-as-a-service (SaaS) company that uses artificial intelligence (AI) to power business decision-making. Founded in 2012 with a vision of democratizing AI, Appier’s mission is turning AI into ROI by making software intelligent. Appier now has 17 offices across APAC, Europe and U.S., and is listed on the Tokyo Stock Exchange (Ticker number: 4180). Visit www.appier.com for more information.

About the role

• Deep dives into our customers' business cases, data, and constraints and ensures the optimal usage of Appier’s AI-empowered ad solutions.
• In-depth knowledge of Appier’s ad solutions: you are familiar with all of the details from development, service operation to the sales strategy.
• Work with Product and HQ’s Technical Solutions teams to support successful adoption of Appier's solutions, including providing appropriate documentation, technical guidance.
• Develop solutions for customers by working out existing product upon data integration, service application recommendations
• Discuss the product definition, implementation, operation and clarify issues with customer and consolidate the feedbacks to product team on behalf of the customer
• Optimize business outcomes for customers by leveraging Appier’s AI and data assets

Responsibilities

• Work independently and collaborate with Sales and Account Managers to drive growth in the US market.
• Serve as a liaison between clients, internal teams, and stakeholders to define project requirements, scope, schedules, and deliverables.
• Guide clients through the onboarding process, ensuring timely and successful adoption of our solutions.
• Provide ongoing client support by understanding their current status and proactively following up throughout the project lifecycle.
• Prepare clear technical specifications and documentation to guide developers and ensure smooth implementation.
• Create user guides and training materials to support product operation and client enablement.
• Troubleshoot and resolve technical issues through close communication with developers and internal teams.
• Develop internal tools and scripts to streamline operations and visualize or analyze data.
• Query and analyze data to generate actionable insights for clients and internal stakeholders.
• Identify and escalate feature enhancement requests, coordinating with Project Managers to ensure timely delivery.

About you

[Essential]

• Strong oral and written communication skills in both English (Native level).
• Demonstrated ability to explain complex technical concepts clearly and logically.
• Proven research and summarization capabilities.
• Proficiency in utilizing SQL queries for data retrieval from databases.
• Strong willingness to learn and adapt to new technologies, coupled with self-motivation and independent learning abilities.
• 2+ years Experience in the digital marketing or advertising industry.

[Nice to have]

• Familiarity with ad tracking methodologies.
• 1+ years of experience in a relevant position (Technical Solution Engineer/Technical Consultant).
• BS/BA degree in Computer Science or related field.
• Experience with data mining projects and a strong understanding of leveraging data to inform executive business decisions.
• Potential for conducting advanced data analysis and high-level consultation.
• Ability to read and comprehend Javascript code.
• Experience in iOS or Android application development.
• Capability to perform maintenance and debugging tasks for Web and App SDK-related solutions.

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