The Application Support Engineer ensures system uptime, provides L1/L2 support, manages incidents, and collaborates with teams for system enhancements in a fintech environment.
Responsibilities
- Ensure maximum uptime for multiple production systems
- Provide L1/L2 application production support to users for trading, data processing, and IT operations
- Provide weekend support on a rotational basis and occasional public holiday support
- Manage, own and frequently follow-up incidents and requests raised to the team.
- Monitor and follow up critical system alerts; perform initial diagnosis and potential fix and escalate to the right teams.
- Assume the role of major incident manager upon major incidents, focusing on coordinating efforts, seeking updates from fellow tech teammates and providing timely updates to all stakeholders.
- Perform system operation and administration tasks, including checking and monitor multiple systems performance on a daily basis
- Work closely with internal users and external vendors to investigate and resolve production system issues, and communicate system enhancement /bug fix requirements to multiple engineering teams
- Work to comply with SLA and OLA
- Hands-on for incident management, change management and response management and writing RCA reports.
- Document knowledge articles and manage the team's knowledge base; share and promote overall knowledge level
- Provide support in non-office hours during emergency situations.
- Coordinate between product and development teams to ensure effective delivery of supporting services to the end-user
Requirements
- Very strong sense of self-discipline, responsibility and integrity.
- A strong interest in working in crypto technology and financial environments.
- Min 3-5 years of experience in application support with fintech background
- Very strong team player and ability to proactively manage self and team's work with little supervision; high sense of responsibility and integrity.
- Support experience in applications on Linux environment and cloud computing
- Knowledge in basic linux commands
- Experience in any code/scripting languages
- Proficient in SQL Database queries and relational database concepts
- Familiar with log traversal tools such as Sumologic or Kibana, or via linux command line.
- Good knowledge in formal and practical production support model
- Experience with ITSM platforms like Jira, ServiceNow, etc.
- Excellent problem solving skill with a keen eye for detail.
- Excellent communication and interpersonal skills.
- Excellent time management ability and self organised and motivated.
Preferred Technical Skills:
- Good understanding of the ITIL V3/4 framework is highly preferred
- Understanding of AWS / Kubernetes is a plus
- Knowledge of Redis and log queries is a plus
- Experience in automations / AI would be an advantage
- Experience administering multiple monitoring systems such as Datadog, NewRelic, Kubernetes, Grafana and Elastic Cloud
- Experience with Cloud Computing, AWS, Microservices Architecture, Unix and Linux Systems
#LI-CY2
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Life @ Crypto.com
Empowered to think big. Try new opportunities while working with a talented, ambitious and supportive team.
Transformational and proactive working environment. Empower employees to find thoughtful and innovative solutions.
Growth from within. We help to develop new skill-sets that would impact the shaping of your personal and professional growth.
Work Culture. Our colleagues are some of the best in the industry; we are all here to help and support one another.
One cohesive team. Engage stakeholders to achieve our ultimate goal - Cryptocurrency in every wallet.
Work Flexibility Adoption. Flexi-work hour and hybrid or remote set-up
Aspire career alternatives through us - our internal mobility program offers employees a new scope.
Are you ready to kickstart your future with us?
Benefits
Competitive salary
Attractive annual leave entitlement including: birthday, work anniversary
401(k) plan with employer match
Eligible for company-sponsored group health, dental, vision, and life/disability insurance
Work Flexibility Adoption. Flexi-work hour and hybrid or remote set-up
Aspire career alternatives through us. Our internal mobility program can offer employees a diverse scope.
Our Crypto.com benefits packages vary depending on region requirements, you can learn more from our talent acquisition team.
About Crypto.com:
Founded in 2016, Crypto.com serves more than 150 million customers and is the world's fastest growing global cryptocurrency platform. Our vision is simple: Cryptocurrency in Every Wallet™. Built on a foundation of security, privacy, and compliance, Crypto.com is committed to accelerating the adoption of cryptocurrency through innovation and empowering the next generation of builders, creators, and entrepreneurs to develop a fairer and more equitable digital ecosystem.
Learn more at https://crypto.com.
Crypto.com is an equal opportunities employer and we are committed to creating an environment where opportunities are presented to everyone in a fair and transparent way. Crypto.com values diversity and inclusion, seeking candidates with a variety of backgrounds, perspectives, and skills that complement and strengthen our team.
Personal data provided by applicants will be used for recruitment purposes only.
Please note that only shortlisted candidates will be contacted.
Top Skills
AWS
Datadog
Elastic Cloud
Grafana
JIRA
Kubernetes
Linux
Newrelic
Servicenow
SQL
Crypto Pro San Francisco, California, USA Office
San Francisco, CA, United States, 94103
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