Associate, Merchant Risk Operations

About Airwallex
Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 200,000 businesses worldwide - including Brex, Rippling, Navan, Qantas, SHEIN and many more - with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale.
Proudly founded in Melbourne, we have a team of over 2,000 of the brightest and most innovative people in tech across 26 offices around the globe. Valued at US$8 billion and backed by world-leading investors including T. Rowe Price, Visa, Mastercard, Robinhood Ventures, Sequoia, Salesforce Ventures, DST Global, and Lone Pine Capital, Airwallex is leading the charge in building the global payments and financial platform of the future. If you're ready to do the most ambitious work of your career, join us.
Attributes We Value
We hire successful builders with founder-like energy who want real impact, accelerated learning, and true ownership. You bring strong role-related expertise and sharp thinking, and you're motivated by our mission and operating principles. You move fast with good judgment, dig deep with curiosity, and make decisions from first principles, balancing speed and rigor.
You're humble and collaborative; turn zero-to-one ideas into real products, and you "get stuff done" end-to-end. You use AI to work smarter and solve problems faster. Here, you'll tackle complex, high-visibility problems with exceptional teammates and grow your career as we build the future of global banking. If that sounds like you, let's build what's next.
The Role:
As the Associate, Merchant Risk Operations, you will conduct a holistic risk review of Merchants in the Business Seller Segment through various workflows. (Including but not limited to case, phone, email). The holistic review will include a balanced approach of assessing risk and the merchant experience and proper documentation on new trends or riskiness. You will be working within a team environment to serve as a credible partner that makes sound decisions and provides support to team members. Working towards understanding Industry risk idiosyncrasies and providing feedback to policies makers, you will be one of key stakeholders to improve our processes and policies.
Responsibilities:

• Assess fraud, credit and brand risk and determine the risk exposure calculation methodology on existing merchants;
• Use business credit reports, financial documents, and related investigative research tools to conduct risk assessment of Airwallx's merchants;
• Support to build appropriate processes of conducting ongoing monitoring of credit, fraud, and dispute/chargeback trends of merchant;
• Work with merchants on chargeback or dispute solutions and leverage the knowledge to provide guidance towards the risk performance improvement plans;
• Provide suggestions on current merchant risk related products, policies, and processes in order to improve the operational effectiveness;
• Continuously improve risk operational SOPs and training materials, be responsible for conducting regular training and sharing sessions to the team;
• Be responsible for daily queue management of merchant risk monitoring cases, conduct the analysis of leads quality and review decision accuracy.

Qualifications:

• At least 5 years of experience in fraud / credit risk / compliance function with experience in Fraud, Credit Risk, Transaction processing or Chargeback Processing;
• Fluent in English and Mandarin;
• Strong analytical skills and attention to detail;
• Deep understanding of merchant risk evaluation, has strong ability to identify the risk and remediation actions with consideration including but not limited to industry verticals, business models, financial status, and portfolio risk performance;
• Experience in problem-solving, including the ability to recognize non-obvious patterns and out-of-the-box thinking;
• Has strong project management skills for improving processes, policies and products;
• Experience in acquiring product and payment industry;
• Ability to work independently in a fast-paced and rapidly changing environment;
• Excellent team player capable of learning and sharing knowledge in a team environment;
• Excellent communication skills are essential with direct communication with merchants and the ability to discuss key risk indicators on accounts and financial performance of the business with key stakeholders including owners of a business and accountants;
• Confident communicator with the ability to interact at all levels, including working closely with cross functional teams;
• Experience with SQL is a strong plus.

Applicant Safety Policy: Fraud and Third-Party Recruiters
To protect you from recruitment scams, please be aware that Airwallex will not ask for bank details, sensitive ID numbers (i.e. passport), or any form of payment during the application or interview process. All official communication will come from an @airwallex.com email address. Please apply only through careers.airwallex.com or our official LinkedIn page.
Airwallex does not accept unsolicited resumes from search firms/recruiters. Airwallex will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to specific open position(s). Search firms/recruiters submitting resumes to Airwallex on an unsolicited basis shall be deemed to accept this condition, regardless of any other provision to the contrary.
Equal opportunity
Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We don't regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation, please let us know.