Clinical Customer Success Manager

Job Description SummaryThis position is in GE Healthcare's MIM Software business which makes vendor-neutral imaging software to standardize your workflow and simplify increasingly complex clinical scenarios. Leading global healthcare organizations use MIM® to give patients more precise, personalized care.
https://www.mimsoftware.com/
MIM believes the initial sale of our software is just the first step in the journey with our customers. Maintaining a devoted customer base is a core part of our strategy. You will be charged with understanding the current needs of our sites and helping them overcome challenges in their clinical workflow to evolve their use of our products. We are looking for candidates with a strong track record of delivering exceptional results with a patient focus, developing deep & strategic account relationships, and executing strategic account plans.
This role will work with our current Radiation Oncology customer base located in various regions, which will require regularly meeting with the customer during their normal working hours and potentially outside of US based business hours. We are looking for candidates located in the western United States to better align with the working hours of our customers.The job allows modification of procedures and practices covering work as long as the end results meet standards of acceptability (quality, volume, timeliness etc.).

Job Description

What You’ll Do:

• Manage customer accounts both remotely and on-site
  • Note: This will require a passport in order to travel to these regions
  •  You may also work with sites in the US depending on business need
• Collaborate to build and nurture customer relationships, foster a cohesive customer experience, and identify and solve problems before they happen
• Understand departmental processes, how MIM products are installed and used, and various customer roles within their department (ex: Dosimetrists, Physicists, etc.)
• Develop a clinical and anatomical knowledge base and MIM product expertise in Radiation Oncology
• Recognize and engage customer stakeholders at managed sites to drive the effective utilization of MIM Software products compelling customers to implement new processes and identify opportunities for cross-selling
• Work in a cross-functional capacity across the organization to communicate customer needs and ensure customer follow-up takes place in a timely manner
• Capture customer feedback and interactions in our CRM
• Report to direct management on current customer activities such as software upgrades, training, proactive customer interventions, and service contract renewal
• Provide software training, basic technical support, and new feature presentations to customers over the phone, online, and in person
• Collect on and perform renewals of our customer’s service and maintenance contracts
• As a team member of an global company, you may be required to join meetings outside of normal working hours to collaborate with colleagues in one of our global offices

What You’ll Need:

• 5+ years of customer success management or similar experience preferably in a clinical setting
• A bachelor’s degree is preferred
• Highly competent in a multitude of IT capabilities to support business needs including CRM
• Strong communication and interpersonal skills to build lasting connections
• Time management and organizational skills with the ability to multitask
• Proven ability to navigate hospital institutions
• Willingness to travel up to 30%

We will not sponsor individuals for employment visas, now or in the future, for this job opening. For U.S. based positions only, the pay range for this position is $109,600.00-$164,400.00 Annual. It is not typical for an individual to be hired at or near the top of the pay range and compensation decisions are dependent on the facts and circumstances of each case. The specific compensation offered to a candidate may be influenced by a variety of factors including skills, qualifications, experience and location. In addition, this position may also be eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). GE HealthCare offers a competitive benefits package, including not but limited to medical, dental, vision, paid time off, a 401(k) plan with employee and company contribution opportunities, life, disability, and accident insurance, and tuition reimbursement.

Additional Information

While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees.

Application Deadline: April 03, 2026