Comcast Human Resources & Customer Experience Intern

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

Comcast’s Summer Internship Program offers an exciting opportunity to gain hands-on experience, build lasting connections, and grow professionally in a dynamic and inclusive environment. This paid, 11-week immersive experience places interns at the heart of our business, working alongside talented professionals on meaningful projects that contribute to real outcomes. As a trusted member of the team, you’ll gain exposure to the inner workings of a global media and technology company while developing skills that will serve you well in any career path.

Job Description

Your experience will include:

• Hands-On Learning & Impactful Work: Tackle real business challenges, collaborate across teams, and contribute ideas that drive results from day one.

• Community, Connection & Giving Back: Build meaningful relationships through social events, peer engagement, and shared experiences. You’ll also have the opportunity to give back through Team UP, Comcast’s volunteer initiative, deepening your connection to both your community and your fellow interns.

• Mentorship & Support: Receive guidance from experienced professionals through our dedicated mentorship program, helping you navigate your internship and beyond.

• Professional Development: Participate in a custom onboarding experience, a curated learning series, and networking events designed to help you build new skills, explore career paths, and gain insights from professionals from across the organization.

At Comcast, we’re committed to investing in the next generation of innovators and leaders. Our Summer Internship Program is a transformative experience designed to help you grow, connect, and take the next step in your professional journey.

Organization & Team Overview

We are seeking a motivated and detail-oriented intern to support both our Human Resources and Customer Experience teams. This hybrid role offers a unique opportunity to gain hands-on experience in two dynamic areas of our organization, contributing to employee engagement initiatives and enhancing customer satisfaction.

Role Description

In this role, you’ll gain exposure to both HR and customer experience functions, practical experience in employee engagement and customer satisfaction strategies, mentorship and networking opportunities, and a collaborative and inclusive work environment.

Job Responsibilities

Responsibilities include but are not limited to:

• Support employee engagement initiatives and internal communications
• Participate in organizing training sessions and wellness programs
• Conduct research on HR best practices and assist with policy updates
• Analyze trends and themes of the employee experience (Churn, Engagement levels, employee relations)

• Monitor and respond to customer feedback across various channels
• Assist in analyzing customer satisfaction data and identifying trends
• Support the development of customer journey maps and service improvements
• Collaborate with cross-functional teams to enhance the customer experience
• Help create and update customer support documentation and FAQs
• Other duties and responsibilities as assigned

Preferred Skills

• Strong interpersonal and communication skills
• Detail-oriented with excellent organizational abilities
• Proficient in Microsoft Office Suite and/or Google Workspace
• Passion for people, service, and continuous improvement
• Preferred majors: Human Resources, Business Administration, Psychology, Communications, or a related field

Minimum Qualifications and Eligibility Requirements

• Currently pursuing a bachelor’s degree from a United States-based college or university
• Rising Junior or Rising Senior only (must have a graduation date between Winter 2026- Spring 2028)    
• Returning to degree-program (for at least a semester) after the completion of the summer internship (meaning, student must be returning to school for Fall 2026 semester before graduating) 
• Available to work 40 hours per week over the course of the summer program starting June 1, 2026, through August 14, 2026
• Authorized to work in the United States with no current or future sponsorship needs
• Available to report in-person to the work location on the job posting (unless virtual offering) 

Accountability, Communication, Professional Etiquette, Relationship Building, Resilience, Teamwork

Compensation

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work.    Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus.  Additionally, Comcast provides best-in-class Benefits to eligible employees.  We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most.  That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details. 

The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.

Education

Certifications (if applicable)

Relevant Work Experience

0-2 Years

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.