Communications and Operations Specialist

At Early Warning, we’ve powered and protected the U.S. financial system for over thirty years with cutting-edge solutions like Zelle®, Paze℠, and so much more. As a trusted name in payments, we partner with thousands of institutions to increase access to financial services and protect transactions for hundreds of millions of consumers and small businesses.

Positions located in Scottsdale, San Francisco, Chicago, or New York follow a hybrid work model to allow for a more collaborative working environment.

Candidates responding to this posting must independently possess the eligibility to work in the United States, for any employer, at the date of hire. This position is ineligible for employment Visa sponsorship.

Overall Purpose 

The Communications & Operations Specialist supports Early Warning’s Internal Communications team through content creation, channel management, event coordination, performance reporting, and overall team operations. This role blends creative and operational responsibilities and reports to the VP, Chief of Staff and Internal Communications.

Key Responsibilities

Content Development & Execution

• Support communications campaigns and activities, including drafting, editing, and delivering employee communications such as newsletters, intranet content, presentations, talking points, and emails.

• Ensure content aligns with company tone, voice, and brand guidelines.

Internal Events Support

• Provide support to senior communicators on company-wide events, campaigns, and content.

Operational Support

• Track and produce reports on communication initiatives and effectiveness (e.g., readership, attendance, channel metrics).

• Maintain communications playbooks and recommend process improvements where possible to improve team efficiency and effectiveness.

• Manage communications intake process and editorial calendar.

• Maintain internal communications channels (intranet/SharePoint sites, Teams, digital signage, etc.) and ensure content is updated, relevant, and engaging.

• Create and deploy multimedia content (e.g., articles, short videos) to support business initiatives.

Qualifications

• Five (5) years of experience in communications, marketing, or related field.

• Strong writing, editing, and content development skills.

• Strong organizational and project management skills.

• Experience creating presentations and supporting live/virtual events.

• Comfortable working in fast-paced environment with shifting priorities.

• Bachelor's degree in Communications, PR, Marketing, Journalism, or related field.

• Experience working in communications or change management roles.

• Background and drug screen.

Preferred Qualifications

• Experience in financial services or payments industries.

The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow instructions and perform other related duties as assigned by their supervisor. 

Compensation

The base pay scale for this position in:
Phoenix, AZ/ Chicago, IL in USD per year is: $84,000 - $105,000.
New York, NY/ San Francisco, CA in USD per year is: $101,000 - $126,000.

Additionally, candidates are eligible for a discretionary incentive plan and benefits.

This pay scale is subject to change and is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any specific candidate, which is always dependent on legitimate factors considered at the time of job offer. Early Warning Services takes into consideration a variety of factors when determining a competitive salary offer, including, but not limited to, the job scope, market rates and geographic location of a position, candidate’s education, experience, training, and specialized skills or certification(s) in relation to the job requirements and compared with internal equity (peers). The business actively supports and reviews wage equity to ensure that pay decisions are not based on gender, race, national origin, or any other protected classes.

Physical Requirements 

Working conditions consist of a normal office environment. Work is primarily sedentary and requires extensive use of a computer and involves sitting for periods of approximately four hours. Work may require occasional standing, walking, kneeling and reaching. Must be able to lift 10 pounds occasionally and/or negligible amount of force frequently. Requires visual acuity and dexterity to view, prepare, and manipulate documents and office equipment including personal computers. Requires the ability to communicate with internal and/or external customers. 

Employees must be able to perform essential functions and physical requirements of position with or without reasonable accommodation. 

Some of the Ways We Prioritize Your Health and Happiness 

• Healthcare Coverage – Competitive medical (PPO/HDHP), dental, and vision plans as well as company contributions to your Health Savings Account (HSA) or pre-tax savings through flexible spending accounts (FSA) for commuting, health & dependent care expenses.
• 401(k) Retirement Plan – Featuring a 100% Company Safe Harbor Match on your first 6% deferral immediately upon eligibility.
• Paid Time Off – Unlimited Time Off for Exempt (salaried) employees, as well as generous PTO for Non-Exempt (hourly) employees, plus 11 paid company holidays and a paid volunteer day.
• 12 weeks of Paid Parental Leave
• Maven Family Planning – provides support through your Parenting journey including egg freezing, fertility, adoption, surrogacy, pregnancy, postpartum, early pediatrics, and returning to work.

And SO much more! We continue to enhance our program, so be sure to check our Benefits page here for the latest. Our team can share more during the interview process!

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Early Warning Services, LLC (“Early Warning”) considers for employment, hires, retains and promotes qualified candidates on the basis of ability, potential, and valid qualifications without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote equal employment opportunity and affirmative action, in accordance with all applicable federal, state, and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our employees.