As Community Manager for SHx, you will build engagement strategies, create content, manage community interactions, and analyze metrics.
About the Company
Named a Forbes Fintech 50, Stronghold’s mission is to improve financial access by powering innovative payment and financial services solutions through our open APIs. We’ve been going deep to lay the underlying rails for modern payments and reach all customers with secure, transparent ways to move money. We are seeking team players who can evolve with the company as we scale and add new products. We are a team of technologists and industry experts who take a data-driven and innovative approach to solving problems. We power possibilities for our customers by bringing the best talent together in an open and collaborative work environment that rewards curiosity and grit.
Stronghold is proud of its SF Bay Area and New Zealand roots and strives to build a diverse team to serve our ecosystem better while staying true to our core values. Our core values are to Be Self Aware, Have Good Judgment, Be Curious, Seek Innovation, Excellent Communication, High Impact, Be Bold, Be Selfless, Be Accountable, Be Honest, and Show Grit.
About the Role
As the Community Manager for SHx, you will serve as the primary face and voice of our token community, focused on building meaningful relationships, developing long-term engagement strategies, and representing SHx at events and conferences. You will own the entire community function — from planning activations to facilitating user feedback loops — with the goal of strengthening the SHx ecosystem across Discord, Twitter/X, and Telegram.
This role reports to the CEO and collaborates closely with our Marketing Associate, Content Producer, and Product Marketing teammates.
What You'll Do
- Own and lead SHx’s community strategy, growth, and engagement across key platforms.
- Respond to community inquiries and feedback with empathy and accuracy.
- Represent SHx at industry meetups, events, and conferences.
- Design and host virtual events like AMAs, webinars, and token updates.
- Work closely with marketing and product to surface community insights.
- Create updates and high-signal messaging tailored to SHx token holders and advocates.
- Track engagement, sentiment, and report on community health to leadership.
- Provide regular reports to leadership on community growth, engagement, and sentiment
What We're Looking For
- 7+ years of experience in community management or a similar role, preferably in blockchain, fintech, or tech startups.
- Demonstrated success in building and managing online communities.
- Exceptional written and verbal communication skills.
- Proficiency in social media platforms, community management tools, and analytics software.
- Strong organizational skills and ability to juggle multiple projects.
- Must be proficient in prompting AI tools like ChatGPT and/or Claude
- Familiarity with cryptocurrency, blockchain technology, and SHx is a strong plus. A deep understanding of online communities and the ability to navigate the complexities of community dynamics.
- Passion for building inclusive, engaged, and vibrant communities. A proactive, problem-solving approach with an ability to adapt to fast-changing environments. Must have the ability to remain professional and enthusiastic in the face of potential confrontation.
As an equal opportunity employer, Stronghold does not discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, marital status, religion, national origin, ancestry, age, disability, military or veteran status, genetic information or any other basis protected by applicable federal, state, or local laws.
Authorized to work in the United States (required)
No visa sponsorship available at this time
Top Skills
Analytics Software
Community Management Tools
Discord
Telegram
Twitter
Stronghold San Francisco, California, USA Office
604 Mission Street, 6th Floor,, San Francisco, CA, United States, 94105
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