Anti-Evil Operations Specialist
Reddit is a network of more than 100,000 communities where people can dive into anything through experiences built around their interests, hobbies and passions. Reddit users submit, vote and comment on content, stories and discussions about the topics they care about the most. From pets to parenting, there’s a community for everybody on Reddit and with more than 50 million daily active uniques, it is home to the most open and authentic conversations on the internet. For more information, visit redditinc.com.
Anti-Evil Operations Specialist, Advanced Ops
We are looking for an enthusiastic Trust & Safety Specialist to join our team who will be working with our massive Reddit Community to enhance the overall health of Reddit.com and user experience. If you have experience in online safety, and deep dive investigations into abusive content and bad actors, then we want to hear from you! This team will be on the front lines working with our users every day and will partner with our Product team to improve the user experience.
Responsibilities:
- Review escalated content and assess for policy compliance quickly and effectively
- Serve as escalation point-of-contact and swiftly act on sensitive issues that affect users and internal stakeholders
- Perform investigations and deep dive analyses to identify meaningful data clusters of users based on usage patterns, actions taken and content interacted with
- Partner with internal stakeholders to deliver insights about our operations and help create better user experiences.
- Troubleshoot and identify bugs or user-related issues and work with our stakeholders to seek resolutions or fixes while mitigating risk
- Exude patience and positivity in the Community and contribute to a growing safety-first organization
What We Can Expect From You:
- 2-3 years relevant work experience in the Internet industry, social media, and online communities
- Familiarity with Content Moderation Tools and workflow management software (ticketing)
- Proficiency in French or German is a plus
- Strong written and verbal communication skills, attention to detail and ability to manage multiple projects and tasks
- Ability to excel in a dynamic and fast-paced operational environment and drive change, and collaborate cross-functionally
- Experience with SQL, querying databases or data-driven problem-solving approaches is a plus.
- Ability to adapt to flexible work schedule
Reddit is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at [email protected].