About Faire

Faire is an online wholesale marketplace built on the belief that the future of retail is local. There are over 1M independent retailers in the U.S. and Canada doing more than twice the revenue of Walmart and Amazon combined. At Faire, we're using the power of technology and data to connect a growing community of over 150,000 brands and independent retailers around the world. Picture your favorite boutique in town — we help them discover the best products to sell in their stores. By empowering entrepreneurs with the right tools and insights, we believe that we can level the playing field so that small businesses can compete with big box and e-commerce giants. We’re looking for smart, resourceful and passionate people to join us as we power the shop local movement. If you believe in community, come join ours.

About this role

We are looking for a self-starting onboarding specialist to help ensure that hundreds of apparel brands are positioned for success on our platform. You will be critical to the growth of the apparel category and instrumental in improving the overall onboarding experience for our top apparel brands. In this role, you will focus on improving the onboarding experience for Faire’s apparel brands, handling the day-to-day operations, and streamlining catalog management initiatives with both our Apparel Brand Partnership Managers and our customers. You’re energized about this opportunity because you have a passion for apparel, are process and systems minded, and love finding ways to make customers happy. You like to problem solve and find opportunities to align the customer’s goals with company goals.

What you’ll do 

• Make it your mission to create an exceptional experience for our apparel brands from onboarding to activation to ensure they are set up for long-term success on Faire's platform.
• Run daily operations for apparel brands and ensure the customer onboarding process is well managed and timely by troubleshooting customer support tickets to full resolution.
• Serve as a go-to resource for apparel brand onboarding needs and issues internally for Apparel Brand Partnership Managers and Apparel Category Managers.
• Clean up and optimize brand shop pages prior to activating to improve the quality of their shop, photos, product descriptions, tagging, and product names. 
• Conduct catalog upload requests for apparel brands including but not limited to catalog quality checks and bulk data entry against established Service Level Agreements.
• Communicate customer requests, account priorities, and product feature rollouts to Faire’s Business Process Outsourcing Partner to ensure brands have a higher quality experience.
• Collaborate closely with Apparel Operations and Apparel Brand Partnership partners to ensure the successful transition of accounts.
• Help advocate customer use-cases, proactively identify customer product needs and review and write customer-facing FAQs and enablement materials. 
• Regularly review onboarding pipeline activities at scale to identify lags and opportunities for improvement.

Qualifications

• Bachelor’s degree 
• You have 1-3  years of experience either in customer onboarding, account management or customer support
• You are excited about establishing relationships, particularly with small businesses
• You care about our customers and making them successful
• You are a team player and are resilient in the face of challenges, ambiguity, change
• You are excited to join and can operate in a fast-growth, high-potential environment
• You are passionate about Faire’s mission
• Experience with Excel and working with large data sets is a plus

Why you’ll love working at Faire

• We are entrepreneurs: Faire is being built for entrepreneurs, by entrepreneurs. We believe entrepreneurship is a calling and our mission is to empower entrepreneurs to chase their dreams. Every member of our team is an owner of the business and taking part in the founding process.
• We are using technology and data to level the playing field: We are leveraging the power of product innovation and machine learning to connect brands and boutiques from all over the world, building a growing community of over 100,000 small business owners.
• We build products our customers love: Everything we do is ultimately in the service of helping our customers grow their business because our goal is to grow the pie - not steal a piece from it. Running a small business is hard work, but using Faire makes it easy.
• We are curious and resourceful: Inquisitive by default, we explore every possibility, test every assumption, and develop creative solutions to the challenges at hand. We lead with curiosity and data in our decision making, and reason from a first principles mentality.

Faire was founded in 2017 by a team of early product and engineering leads from Square. We’re backed by some of the top investors in retail and tech including: Y Combinator, Lightspeed Venture Partners, Forerunner Ventures, Khosla Ventures, Sequoia Capital, Founders Fund, and DST Global. We have headquarters in San Francisco and Kitchener-Waterloo, and a global employee presence across offices in Salt Lake City, Atlanta, Toronto, London and Sao Paulo. To learn more about Faire and our customers, you can read more on our blog.

Faire provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity or gender expression.