Community Manager
MURAL is a digital workspace for visual collaboration that connects over 75 percent of the Fortune 100. Teams at global enterprises including IBM, USAA, E-Trade, Intuit, SAP, Atlassian, Autodesk, and GitHub embrace visual collaboration to run more productive meetings and workshops. This leads to a more creative, engaging, and fun way of working together, all in a welcoming, simple-to-use online space.
Headquartered in San Francisco, California, MURAL employs over 700 people around the world. MURAL is on a mission to level up teamwork with imagination so that working together is more fun and innovation happens faster. The MURAL® platform transforms teamwork by making meetings and workshops interactive experiences designed for problem solving, play, and imagination. MURAL has raised $200M in financing to date and is growing rapidly to fulfill its mission.
YOUR MISSION
Community Managers help engage and delight MURAL members by focusing on growing the community forum, executing on community programs, measuring the success of the community, and more. We're looking for a natural leader to join us on this amazing community journey who will:
- Help execute on the community strategy and roadmap
- Manage and execute a community content strategy of seeded discussions, polls, contests, etc
- Work cross functionally on community engagement strategies with Marketing, Product Marketing, Design, Product, Support
- Moderate, listen and engage regularly with our amazing community members, providing them with any support and resources they need
- Identify opportunities to surprise, delight, and show community members appreciation
- Help plan and run community events and initiatives throughout the year
- Manage internal and external community documentation
- Escalate and flag issues as needed to keep the community a trusted space
YOUR PROFILE
The ideal candidate will have the following characteristics:
- 1-3+ years in Community Management with experience scaling Community Programs
- A strong communicator and writer
- Passion about being a community and customer advocate
- A fun, creative approach to working with MURAL members
- Flexibility and adapting quickly when priorities change
- Solid understanding of cross departmental functions including Marketing, Technology, Community Operations, and Product
- Experience working with various online community platforms and tools
- Goal oriented, clear prioritization, and maintains focus when it comes to deadlines
- Fantastic interpersonal skills, a great listener, and extraordinarily empathetic
- Good technical understanding and can pick up new tools quickly
#LI-Remote #LI-SS1
In addition to being part of our quest to help people empower their imagination, we offer:
- Competitive salary and benefits
- Flexible working hours
- Ability to work remotely
- Flexible time off
- Professional development opportunities
- Learning stipend
- Wellness stipend
- MURAL free forever plan
- Design Thinking + Facilitation trainings
OUR VALUES
We bring people to our team that care about our mission to inspire and connect creative people globally, and who feel aligned with our values:
- Make others successful
- Adapt to thrive
- Play to wow
- Think global
- Experiment like an owner
Practicing equality through imagination work.
MURAL is committed to creating diverse and inclusive workspaces where people can make a positive impact on the world and share their vision of how they achieve it. We are dedicated to working alongside multiple communities to help build this dream and bring it to life.