Content Designer, Homebuying Journey at Blend

| San Francisco
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Blend helps lenders maximize their digital agility. Our digital lending platform is used by Wells Fargo, U.S. Bank, and other leading financial institutions to increase customer acquisition, improve productivity, and accelerate the delivery of any banking product across every channel. We process more than $3.5 billion in mortgages and consumer loans daily, helping millions of consumers get into homes and gain access to the capital they need to lead better lives.
When it comes to buying a home, getting a mortgage is but one step along a journey of additionally required services—each with its own supplemental agent and experience. From shopping with a real estate agent, evaluating home insurance policies, to coordinating moving services, the process is long, confusing, and disjointed. Uniting this ecosystem into a holistic 11-star experience for consumers is the domain of the Homebuying Journey team. We’re looking for a Content Designer whose curiosity and drive will propel this next generation experience.
Content Designers are system architects, using language as a design material to solve problems for the people and businesses using our products. From strategizing how information can best be sequenced to crafting outstanding user interface copy that helps our users succeed in their goals, you have an informed point of view as to how better experiences can be built through content, especially across large, complex workflows.
To be successful in this role, you'll need to be someone with a dedicated mindset towards making things happen. You can understand the big picture, take ownership, and tackle problems wherever they arise. Given the nature and scope of the role, domain knowledge in financial services is highly valuable, though not required.

How you'll contribute:

  • Work alongside designers, PMs, engineers, and research to craft thoughtful experiences
  • Understand, construct, and improve our products, focusing on system design and solving problems using language
  • Craft user interface copy that is clear and educational, enabling our users to succeed
  • Help refine concepts and definitions within our system
  • Build and evolve our standards to ensure we always sound personal and connected with our users
  • Critique and support fellow designers so they can do their best work
  • Steward quality and consistency across Blend's entire product
  • Execute in a dynamic environment with ambiguity

Who you are:

  • Strong experience in product content design, content strategy, and/or information architecture
  • A strong understanding of product design, including system design
  • Excellent communication skills and aptitude to explain decisions
  • Experience designing and iterating on user interfaces
  • Ability to think deeply about why and how language and interfaces work together, with a clear point of view as to the impact of language on design
  • Curiosity to learn more about the domain
  • Experience strategizing and executing with product and engineering teams
  • Has shipped something that people use

Benefits

  • Meaningful equity and a 401(k) plan
  • Comprehensive health benefits
  • Wellness benefits covering a variety of wellness activities, gym memberships, fitness classes and more
  • Daily meal stipend for non-regularly remote employees during COVID-19 (and lunch, dinner,snacks, and Pizza Fridays provided in offices outside of COVID-19)
  • Diversity and inclusion training 
  • Weekly mindfulness meditation class
  • Weekly remote company all-hands 
  • 4 months of paid parental or personal leave
  • Flexible work schedule, with open vacation policy and companywide mental health days during COVID-19
  • Work from home office set up stipend and internet stipend during COVID-19

Blend is an equal opportunity employer that values diversity, inclusion and belonging. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity or expression, sexual orientation, age, marital status, veteran status disability status, or any other characteristic protected by law. We will consider for employment all qualified applicants with arrest and conviction records in a manner consistent with applicable law, including the San Francisco Fair Chance Ordinance.
Notice at Collection for California Applicants 

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Technology we use

  • Engineering
    • GolangLanguages
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • ReactLibraries
    • AngularJSFrameworks
    • Node.jsFrameworks
    • MongoDBDatabases

Location

415 Kearny Street, San Francisco, CA 94108

What are Blend Perks + Benefits

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
Someone's primary function is managing the company’s diversity and inclusion initiatives
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Adoption Assistance
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Game Room
Stocked Kitchen
Happy Hours
Parking
Pet Friendly
Recreational Clubs
Relocation Assistance
Fitness Subsidies
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Time allotted for learning
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