Content Lead, Shopper 360
OVERVIEW:
The Operations team is looking for a Lead to support content creation on our internal virtual shopper community, Shop Talk and support a variety of programs managed by the Shopper 360 team.
ABOUT THE TEAM:
In the spirit of Going Far, Together, the Shopper 360 team is dedicated to providing shoppers with a solid support network focused on community, pride, and work satisfaction. The team will achieve these goals by acting as a voice for shoppers while standing up and maintaining programming focused on information sharing, learning, recognition and connection with one another and Instacart.
HIGHLIGHTS:
The Lead, Shopper 360 is focused on content creation to promote engagement and foster a sense of community amongst the shopper population. This role will also support a variety of programs related to shopper appreciation and recognition.
ABOUT THE JOB:
- Create written content to engage shoppers via our virtual community platform
- Support script writing for shopper videos posted on YouTube channel
- Ensure content is on-brand, consistent in terms of style, quality and tone of voice with the shopper in mind
- Participate in monthly content strategy meetings and manage maintenance of content calendar
- Influence best practices in content, grammar, messaging, writing, and style
- Support workflow for requesting, creating, editing, publishing, and retiring content
- Assist with the management of shopper recognition and appreciation programs
ABOUT YOU
- 3+ years experience in retail or customer service industries
- Professional social communications experience a plus
- Strong written & verbal communication
- Excellent attention to detail & organizational skills
- Ability to support multiple projects simultaneously and prioritize responsibilities
- Be solution-oriented
- Comfort working both independently and collaboratively
- Exhibit the willingness to take initiative and be action-oriented
- An interest in working in a fast-growing, fast-paced environment with changing responsibilities
- A willingness to lend a helping hand wherever it’s needed
- Be available to attend meetings, meet deadlines and deliverables each week even when remote