The Operations team is looking for a Lead to support content creation on our internal virtual shopper community, Shop Talk and support a variety of programs managed by the Shopper 360 team.
ABOUT THE TEAM:
In the spirit of Going Far, Together, the Shopper 360 team is dedicated to providing shoppers with a solid support network focused on community, pride, and work satisfaction. The team will achieve these goals by acting as a voice for shoppers while standing up and maintaining programming focused on information sharing, learning, recognition and connection with one another and Instacart.
The Lead, Shopper 360 is focused on content creation to promote engagement and foster a sense of community amongst the shopper population. This role will also support a variety of programs related to shopper appreciation and recognition.
ABOUT THE JOB:
- Create written content to engage shoppers via our virtual community platform
- Support script writing for shopper videos posted on YouTube channel
- Ensure content is on-brand, consistent in terms of style, quality and tone of voice with the shopper in mind
- Participate in monthly content strategy meetings and manage maintenance of content calendar
- Influence best practices in content, grammar, messaging, writing, and style
- Support workflow for requesting, creating, editing, publishing, and retiring content
- Assist with the management of shopper recognition and appreciation programs
- 3+ years experience in retail or customer service industries
- Professional social communications experience a plus
- Strong written & verbal communication
- Excellent attention to detail & organizational skills
- Ability to support multiple projects simultaneously and prioritize responsibilities
- Be solution-oriented
- Comfort working both independently and collaboratively
- Exhibit the willingness to take initiative and be action-oriented
- An interest in working in a fast-growing, fast-paced environment with changing responsibilities
- A willingness to lend a helping hand wherever it’s needed
- Be available to attend meetings, meet deadlines and deliverables each week even when remote