Content Lead, Shopper 360

| San Francisco
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OVERVIEW:

The Operations team is looking for a Lead to support content creation on our internal virtual shopper community, Shop Talk and support a variety of programs managed by the Shopper 360 team.


ABOUT THE TEAM:

In the spirit of Going Far, Together, the Shopper 360 team is dedicated to providing shoppers with a solid support network focused on community, pride, and work satisfaction. The team will achieve these goals by acting as a voice for shoppers while standing up and maintaining programming focused on information sharing, learning, recognition and connection with one another and Instacart. 


HIGHLIGHTS:

The Lead, Shopper 360 is focused on content creation to promote engagement and foster a sense of community amongst the shopper population. This role will also support a variety of programs related to shopper appreciation and recognition. 


ABOUT THE JOB:

  • Create written content to engage shoppers via our virtual community platform 
  • Support script writing for shopper videos posted on YouTube channel
  • Ensure content is on-brand, consistent in terms of style, quality and tone of voice with the shopper in mind
  • Participate in monthly content strategy meetings and manage maintenance of content calendar 
  • Influence best practices in content, grammar, messaging, writing, and style
  • Support workflow for requesting, creating, editing, publishing, and retiring content
  • Assist with the management of shopper recognition and appreciation programs 

ABOUT YOU
  • 3+ years experience in retail or customer service industries 
  • Professional social communications experience a plus
  • Strong written & verbal communication 
  • Excellent attention to detail & organizational skills
  • Ability to support multiple projects simultaneously and prioritize responsibilities
  • Be solution-oriented
  • Comfort working both independently and collaboratively
  • Exhibit the willingness to take initiative and be action-oriented 
  • An interest in working in a fast-growing, fast-paced environment with changing responsibilities
  • A willingness to lend a helping hand wherever it’s needed
  • Be available to attend meetings, meet deadlines and deliverables each week even when remote
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Technology we use

  • Engineering
    • JavascriptLanguages
    • PythonLanguages
    • RubyLanguages
    • SwiftLanguages
    • TypescriptLanguages
    • GoLanguages
    • ReactLibraries
    • ReduxLibraries
    • Ruby on RailsFrameworks
    • PostgreSQLDatabases

Location

Instacart SF (our HQ) is located in the Embarcadero district—a major transit hub with views of the Ferry Building, Treasure Island, and more.

An Insider's view of Instacart

What’s the vibe like in the office?

Family—its what I think of when someone asks me about the Instacart Finance team. It is ACCR-UAL world out there but all of us have each other’s back!

Sachin

Payroll Manager

What does your typical day look like?

Our team is hyper-focused on delivering value to our enterprise customers. We are shaking up the grocery industry and every day brings a new challenge. There's never a dull moment on the technical delivery team!

Nicola

Technical Project Manager

How has your career grown since starting at the company?

Instacart has given me the opportunity to grow my career significantly over the last 5 years. I started as an In-store shopper, became a Shift Lead, was promoted to Site Manager. Eventually, I transitioned into a new role on my current team at HQ and am expanding my coding skills with Carrot University, our internal coding bootcamp.

Annabel

Shopper Community Lead, Field Operations

How do your team's ideas influence the company's direction?

"I love being a part of the Care team because we genuinely care about the customers that use our platform and our employees who work hard to ensure a great experience. I get to play an integral role in helping us turn our Care vision into reality."

Kiha

Human Resources Director, Care

What are some things you learned at the company?

As a large company that is growing quickly, there is still a huge appetite for trying new things; in fact, it's the expectation. There is no 'cookie-cutter' approach.

Tonci

Senior Technical Recruiter

What are Instacart Perks + Benefits

Instacart Benefits Overview

Health & Wellbeing
At Instacart we offer generous employer contributions to healthcare for comprehensive medical, dental, vision and mental health. From flu-shot clinics to “take what you need” time off, we provide a holistic approach to supporting our employees' physical and emotional well being.

Family
We believe in supporting every parent within the Instacart family. Paid parental leave, flexible schedules, a grocery credit, and sweet baby swag are offered to new parents. We aim to support parents returning to work with on-site Mother’s Rooms, our Parents @ ERG, and events like Bring Your Child to Work Day.

Food
We donut take food (or food puns) lightly at here Instacart. From giving all employees a free Instacart Express membership to celebrating milestones and cultural heritage months with food, to hosting a monthly AMA with our CEO called "the Scoop" (featuring scoops of ice cream), food is baked into our daily lives.

Culture
Volunteer in local community
Partners with Nonprofits
Feeding America
Friends outside of work
Eat lunch together
Intracompany committees
Team owned deliverables
Group brainstorming sessions
Open office floor plan
Diversity
Unconscious bias training
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Adoption Assistance
Company sponsored family events
Acme co. sponsors family oriented events Quarterly.
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Paid Holidays
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Game Room
Stocked Kitchen
Happy Hours
Relocation Assistance
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Online course subscriptions available
Customized development tracks
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