Content Marketing Manager

| San Francisco | Remote
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About Us

UJET is the world’s first and only cloud contact center platform for smartphone era CX. By modernizing digital and in-app experiences, UJET unifies the enterprise brand experience across sales, marketing, and support, eliminating the frustration of channel switching between voice, digital, and self-service for consumers. Offering unsurpassed resiliency and the flexibility to deploy across leading public cloud infrastructures, UJET powers the world’s largest elastic CCaaS tenant at up to 22,000 agents globally and is trusted by innovative, customer-centric enterprises like Instacart, Turo, Wag!, and Atom Tickets to intelligently orchestrate predictive, contextual, conversational customer experiences.

Opportunity

UJET is looking for a talented Content Marketer Manager who is a passionate storyteller and content strategist to join our growing product marketing team. The Content Marketing Manager is a new position within a growing team at UJET, and will serve a critical leadership role in the development, management and execution of branded content strategy to support several lines of business within UJET. The Content Marketing Manager will spearhead the development and implementation of our team’s content strategy. This includes building a content calendar, creating a writing process and delivery strategy, and ultimately, crafting interesting and well-researched content that drives traffic and engages site visitors.

This position reports to the Sr. Product Marketing Manager and is fully remote.

Responsibilities 

  • Accountable for all content marketing initiatives to drive traffic, engagement, leads, that deliver sales and customer retention.
  • Writing and editing a wide variety of content types, including sales enablement, video, articles and long-form content.
  • Collaborates across functions and silos to deliver an effective content marketing strategy and editorial plan to meet the business objectives. 
  • This role requires a brand publisher mindset: Create the content our audience is looking for and then to optimize the path to conversion.
  • Management of projects across multiple agencies, writers and subject matter experts.
  • Editorial calendar and organization workflows must be developed and managed.
  • Measurement and optimization of the program will be required on a regular and ongoing basis.
  • Integration of content programs with brand campaigns to drive brand to demand.

Requirements

  • BA/BS in Marketing, Journalism, or equivalent working experience
  • Proven work experience as a Content Marketing Manager
  • Experience creating content for the web, social, sales enablement, etc..
  • Editorial mindset that seeks to understand what audiences consume and how to create it
  • Experience with content analysis tools such as Google analytics, SEMrush, ahrefs, etc..
  • Project management skills and attention to detail
  • A strong desire to learn, ask questions, develop your skills, and are comfortable working independently as well as part of a collective team.

Compliance Responsibilities

Security, data protection and compliance (SDPC) are paramount to the success of our partnerships. All roles at UJET require compliance with legal and regulatory requirements and acceptance and adherence to all policies and standards within UJET. Personnel acknowledges they are personally responsible for reporting any suspected violations or abuse and are required to complete SDPC training and fulfill role-specific SDPC responsibilities.

Why UJET?

In addition to our great team and disruptive technology, we offer our teammates a competitive compensation and benefits package, work/life balance, unlimited vacation, stock options, catered lunches Monday through Thursday, monthly happy hours, and more!

UJET is an Equal Opportunity Employer

Research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalized folks tend to only apply when they check every box. So if you think you have what it takes, but don't necessarily meet every single point on the job description, please still get in touch. We'd love to have a chat and see if you could be a great fit. (Thanks CultureAmp who came up with this statement - it’s too good and too important to not repeat).

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Location

201 3rd St, San Francisco, CA 94105

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