Content Specialist
Why TrueAccord?
Debt collection is failing consumers. Every year, 77 million Americans have negative experiences with the collections process, and they deserve a better approach - one that is more relevant, more digital, and less abrasive. That’s why banks, lenders, and industry leaders are coming to TrueAccord for innovative solutions recovering outstanding receivables.
TrueAccord is a category-defining company. We combine machine learning with a human based approach to assist both clients and consumers through a challenging financial process. With a world-class leadership team, passionate and driven team members, and a diverse and growing client base, TrueAccord is well positioned for continued success. Come join our team and disrupt a multi-billion dollar industry that's been waiting for change.
The Role:
Content is at the heart of our customer-focused product and key to the overall success of TrueAccord. As we continue to integrate with more enterprise clients, we are looking for a Content Specialist to join our Content Strategy team to help strategize and develop new ways to drive customer engagement. This is a highly impactful role where you will drive content as a successful component of our product development. To succeed, you’ll rely on your stellar writing skills, strong project management capabilities, and your ability to think strategically to create engaging content that supports the customer journey throughout the lifecycle.
The interview process will include writing and editing examples that demonstrate your writing and copy editing skills. Please have a portfolio of your past writing examples available for review.
***Cover letter required.
You will:
- Create new and engaging content in line with our brand and mission
- Work closely with Product Management and User Experience to define user flows and develop new content for the full consumer lifecycle
- Identify opportunities to drive content strategy forward while also accommodating client requests when necessary
- Assist with development of internal content tools
- Improve our engagement and conversion metrics through content
- Work cross functionally with multiple teams (Legal, Customer Success, etc.) to identify opportunities for streamlining efficiency
- Keep current with the financial services, financial technology and collections industries, including influencers and trends
- Assist in creating and evolving TrueAccord’s content strategy, content management, and Product roadmap
Qualificatioms:
- A storyteller with solid writing skills (creative, clear, concise, grammatically correct, detail oriented)
- 1-2 years direct experience producing clear and compelling content (email copy, case studies, brochures, landing pages, videos)
- Highly collaborative and able to work well with different types of people
- Talent for writing high-quality and engaging copy quickly, at the pace of a daily newsroom
- Experience working with CRMs and marketing automation tools (ie, Contentful, Marketo, etc.) a plus
- Working knowledge of HTML and CSS a plus
What TrueAccord offers you + Culture & Benefits
TrueAccord is headquartered in San Francisco and has a newly opened a location of excellence in Lenexa, KS. We offer a healthy work environment that continuously builds an inclusive and diverse culture where everyone is able to develop the best version of themselves. We are a dynamic group of people who are subject matter experts with a passion for change.
We offer:
*** Generous paid time off
*** Paid training
*** We promote work/life harmony
*** Paid holidays
*** Health, dental and vision benefits
*** 401K with matching
Our teams are crafting solutions to big problems every day. If you’re looking for an opportunity to do impactful work, join TrueAccord and make a difference.
Our Dedication to Diversity & Inclusion
TrueAccord is an equal opportunity employer. We promote, value, and thrive with a diverse & inclusive team. Different perspectives contribute to better solutions and this makes us stronger every day. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.