Content Specialist
Why TrueAccord?
TrueAccord is a category-defining company. We combine machine learning with a human-based approach to transform debt resolution and to get people on the path towards financial health. Every year, more than 70 million Americans have negative experiences dealing with debt. We are changing this by providing a personalized digital experience that guides lenders and consumers through this challenging financial process.
With a world-class leadership team, passionate team members, and proprietary predictive models trained on years worth of transactional data, TrueAccord is well-positioned to deliver on a huge opportunity: helping millions of consumers to regain and keep their financial footing while lowering the cost of doing business for creditors across many industries.
The Role
Be a part of our growing product team! The product performance team is dedicated to creating new experiences for our consumers, testing them, and iterating on them. This team is composed of members from various departments who collaborate frequently. In this role you will help TrueAccord continuously innovate and provide unique consumer experiences through our content channels.
Some activities during a typical day might look like: meeting with data scientists, engineers, and product managers in the morning to finalize a plan for a new treatment for consumers, creating new SMS templates in the afternoon, and meeting with our legal team to get approvals.
Creativity, project management, strategic thinking, collaboration, and a passion for content are key requirements for this role. By helping contribute to new treatments and expanding our channel efforts you will be directly contributing to making the collections experience more approachable and empathetic for consumers.
Responsibilities:
- Create new and engaging content in line with our brand and mission
- Improve our engagement and conversion metrics through our content library and new treatments
- Work closely with Product Management and User Experience to define user flows and develop new content for the full consumer lifecycle
- Identify opportunities to drive content strategy forward while also accommodating client requests when necessary
- Work cross functionally with multiple teams (Legal, Data, etc.) to identify opportunities for streamlining efficiency
- Keep current with the financial services, financial technology and collections industries, including influencers and trends
- Assist in creating and evolving TrueAccord’s content strategy, content management, and Product roadmap
Qualifications:
- A storyteller with solid writing skills (creative, clear, concise, grammatically correct, detail oriented)
- Talent for writing high-quality and engaging copy quickly, at the pace of a daily newsroom
- Open to writing across different mediums and channels (email, letters, SMS, etc.)
- Debt collection agencies are subject to rules and regulations, this work requires being a fast learner and a creative thinker to deliver new and compelling content.
- 1-2 years direct experience producing clear and compelling content (email copy, case studies, landing pages)
- Highly collaborative and able to work well with different types of people
- Ability to think about the customer experience holistically
- Strong project management and organizational skills
- Experience working with CMS tools (ie, Contentful)
- Working knowledge of HTML and CSS a plus
Benefits, Perks, and Culture
- Everything you need to work remotely
- Work with talented and motivated people in a fast-paced mission-driven environment
- Medical/dental/vision insurance, 401k (with match), flex spending plan, and life insurance
- Family-friendly policies - parental leave, flexible work from home
- Unlimited PTO
- Transportation benefits
We offer a healthy work environment that continuously builds an inclusive and diverse culture where everyone is able to develop the best version of themselves. We are a dynamic group of people who are subject matter experts with a passion for change. Our teams are crafting solutions to big problems every day. If you’re looking for an opportunity to do impactful work, join TrueAccord and make a difference.
Our Dedication to Diversity & Inclusion
TrueAccord is an equal opportunity employer. We promote, value, and thrive with a diverse & inclusive team. Different perspectives contribute to better solutions and this makes us stronger every day. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.