Company Description

Wish is a mobile e-commerce platform that flips traditional shopping on its head. We connect hundreds of millions of people with the widest selection of delightful, surprising, and—most importantly—affordable products delivered directly to their doors. Each day on Wish, millions of customers in more than 160 countries around the world discover new products. For our over 1 million merchant partners, anyone with a good idea and a mobile phone can instantly tap into a global market. 

We're fueled by creating unique products and experiences that give people access to a new type of commerce, where all are welcome. If you’ve been searching for a supportive environment to chase your curiosity and use data to investigate the questions that matter most to you, this is the place.

Job Description

Wish is seeking a passionate Content Strategist to help create and deliver communications contents tailored towards hundreds of thousands of Wish merchants globally. You will be part of the Merchant Communications Team to prepare, strategize, and release a variety of merchant-facing contents, including feature release announcements, educational material & Help Center FAQ articles, and more. These contents are vital to enabling merchant understanding and adoption of Wish products/features/policies to scale their e-commerce businesses on the Wish marketplace while providing the best customer service.

What you'll be doing:

• Dig into merchant-facing product and feature details by collaborating closely with product managers, designers, engineers, and other stakeholders to support feature launches.

• Internalize technical specifications of each feature, break down complex business & technical concepts, and translate them into clear, accurate, and easy-to-understand contents for merchants.

• Manage communications projects requested by global internal stakeholders to create feature release announcements, emails to internal stakeholders, and FAQ articles.

• Proactively identify opportunities and solutions for iterating on processes to ensure consistent, timely, and high-quality communications.

• Proactively improve content accuracy and consistency across all communications channels.

Qualifications

• 4+ years of experience writing for web, ideally in a B2B environment

• 2+ years of experience working cross-functionally with internal stakeholders from Engineering, Design, Product Management, and business teams

• Background in technical writing preferred

• Strong ability to ask questions and internalize feature specifications in order to write about them accurately

• Strong ability to handle multiple projects at once in a fast-paced environment and prioritize appropriately to meet project timelines

• Can iterate on copy quickly based on feedback

• Resourceful, proactive, fearless, and highly detail-oriented

• Showcase a deep level of care, ownership, and meticulousness towards your craft; you will get to hit the ground running shortly after joining!

Preferred Qualifications:

• BA in Communications, English, Journalism, Technical Writing, or other related disciplines.

• Remote work experience

• Background and/or interest in e-commerce a plus

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Additional Information

Wish values diversity and is committed to creating an inclusive work environment. We provide equal employment opportunity for all applicants and employees. We do not discriminate based on any legally-protected class or characteristic. Employment decisions are made based on qualifications, merit, and business needs. If you need assistance or accommodation due to a disability, please let your recruiter know. For job positions in San Francisco, CA, and other locations where required, we will consider for employment qualified applicants with arrest and conviction records.

Individuals applying for positions at Wish, including California residents, can see our privacy policy here.