We're convinced that the way consumers interact with their finances will drastically improve in the next few years. At Plaid, we’re dedicated to empowering this transformation by building products to improve the financial lives of millions of people. As a content designer at Plaid, you'll be responsible for creating coherent, consistent messaging while passionately advocating for the needs of the user. We're looking for a seasoned writer who has the analytical and problem-solving skills to work through complicated UI experiences on both mobile and web.

What excites you

• Establishing a unified and world-class presence across all our products, platforms, and experiences
• Writing clear and concise content across multiple touchpoints
• Offering a content strategy perspective throughout the design process, and influencing strategic decisions across and within products to improve the overall experience and ensure consistency across platforms
• Working with other designers and cross-functional partners to maintain and evolve voice and tone guidelines and help evangelize those resources across the company
• Developing content frameworks, product narratives, and other deliverables that explain your recommendations and help people understand the practice of content strategy
• Help with comms, onboarding, and education around content strategy and our design language system
• Being part of a growing, world-class design team

What excites us

• Excellent writing and editing skills
• Solid understanding of user experience design principles and interaction patterns
• Experience writing content for web/mobile products and developing style guides
• Ability to act as a trusted expert on all things content to partners in design, product management, marketing, and engineering
• Ability to work independently in a fast-paced environment
• Passion for Financial Technology and deep empathy for our users
• Portfolio of writing samplesAt least 3-5 years' experience in advertising, agency, and/or startup space
• Experience working with a global mindset, advocating for designs and language that internationalize well a plus
• Documentation or technical writing experience a plus

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.