Who we are:

About the Job:

KT’s Enablement Team plays a critical role in the strategic implementation of key business initiatives. Every team member has a crucial part in helping us fulfill our mission: To ensure that new and existing customer facing team members are educated and equipped with the information they need to thrive in their roles.

We are a group of “A players” that adapt quickly to changes stemming from KeepTruckin’s dynamic go-to-market strategy and environment. Every team member builds a great working relationship with his or her counterparts in Sales, CS, Product, Product Marketing, Enterprise Systems, and all other stakeholders and works to ensure each customer-facing team member has what he or she needs to succeed at KT.

Content Developers are accountable for developing quality content to support Enablement initiatives. Success criteria for this role include but are not limited to stakeholder and trainee satisfaction surveys and adherence to quality and SLA standards.

Responsibilities:

• Create visually appealing, engaging learning experiences as needed for all subject matter areas, including: 
• Product Training
• Process Changes
• Policy Changes
• Methodologies
• Soft Skills 
• Provide exercises and activities that enhance the learning process
• Source and/or create Enablement content including but not limited to:
• Structured slide decks
• Internal Product and other “One Pagers”
• Videos (including voice over and/or webinar-style/screenshare)
• eLearning experiences
• Email Templates
• Talking Points/Scripts 
• Role Plays
• Facilitator Guides
• Sales Playbooks (SOPs not included, they are out of Enablement scope)
• Identify optimal training methodologies based on audience learning styles 
• Create sound learning objectives for all training courses
• Manage competing priorities from stakeholders
• Maintain open communication with all stakeholders regarding project completion
• Maintain project documentation and course folders
• Upload courses, assessments, and other materials to the LMS
• Assist with other related duties as assigned

Qualifications:

• Excellent communicator (both verbally and in writing)
• 2+ years building content and facilitating training across a multi-site sales organization
• 2+ years of progressive responsibility in Enablement, L&D or Training roles in a high growth, B2B, SaaS organization
• Experience with a Learning Management System
• Demonstrated ability to lead through ambiguity and actively build solutions for gaps that are slowing or blocking our ability to achieve results
• Ability to build relationships and promote a work environment focused on team development and constant coaching
• In-depth knowledge of learning theories and instructional design models
• Lesson and curriculum planning skills
• Basic HTML and Flash programming knowledge
• Visual design skills (Dreamweaver, Photoshop, Illustrator) 
• Ability to write effective copy, instructional text, audio and video scripts
• Proficiency with various authoring tools (i.e. MS Office: Word, Powerpoint, Excel, Docs, sheets, slides, Captivate/Camtasia, etc.)

Bonus Points:

• MA degree in instructional design, educational technology or similar relevant field
• Familiarity with ADDIE, Kirkpatrick’s evaluation model, Maslow’s hierarchy of needs, Bloom’s Taxonomy, and other adult learning theory
• Experience working with Continu, Salesfoce, Confluence

As an equal opportunity employer, we are committed to diversity in the workforce. In accordance with applicable law, we prohibit discrimination against any applicant or employee based on any legally recognized basis, including, but not limited to; race, color, religion, sex (including pregnancy, lactation, childbirth or related medical conditions), sexual orientation, gender identity, age (40 and over), national origin or ancestry, physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed service member status or any other status protected by federal, state or local law.