Global Content Strategy Manager
About TaskRabbit
At TaskRabbit, we want to make your neighborhood a little more familiar. Whether it’s a handyman (or woman!), a housecleaner, moving help or delivery person, we’re imagining a world where everyone will have a go-to team to make everyday life easier.
As a pioneer of the sharing economy, TaskRabbit was founded on the premise of neighbors helping neighbors. Since then, our network has grown to three countries and 45+ cities, yet our core mission of creating a better everyday life for everyday people has remained the same.
Together with IKEA, we’re creating more opportunities for people to earn a consistent, meaningful income on their own terms by building lasting relationships with clients in communities around the world.
We are a group of mission-minded people. Our culture is collaborative, pragmatic, and fast-paced. We’re looking for talented, entrepreneurially-minded and data-driven people who also have a passion for helping people do what they love - and have a ton of fun while they’re at it.
About the Job
The Experience Operations Team recruits and supports a community of thousands of Taskers and Clients to meet marketplace demand, educate users, and exceed Client expectations around the globe. We use the power of technology to create magic in the real world every day.
The Global Content Strategy Manager will be responsible for maintaining and evolving the strategy, style, and cadence of Tasker communications across various channels and across the world. You’ll focus on the Tasker user journey from discovery to retention while partnering with the Client-side Marketing, Engagement, Design, and Product teams to ensure Taskers receive the most relevant information when they need it.
We’re looking for someone entrepreneurial, who loves to test and examine the data, who has ideas and who isn’t afraid to chase them. We’re also looking for someone who has experience leading teams with energy and empathy, who approaches management authentically, and who is enthusiastic about growing their team members.
Responsibilities:
- Set and implement the vision for communication to our community of tens of thousands of Taskers across the globe. Own and uphold the editorial calendar across channels, including communication cadence.
- Coach and manage a superstar team of two to bring the content vision to life and provide them with challenging professional development opportunities.
- Represent TaskRabbit’s values through content creation and dissemination to the Tasker community.
- Write, edit, and produce written content for email, blog, and push notifications--and measure the impact of our communications.
- Represent Tasker Content cross-functionally with Product, Design, Data, Client Marketing, and Engineering, and partner with the EU team to ensure proper localization of content.
- Advocate for, and provide insight on, critical product feature development to improve how we communicate with Taskers and facilitate their success on the platform.
- Juggle multiple projects, initiatives, and demands with a proactive and solutions-oriented mindset.
Qualifications:
- Bachelor's degree or equivalent practical experience required.
- 4+ years of work experience, ideally in a product marketing, content strategy, journalism, or copywriting role at a technology or shared economy company.
- 1+ years managing a team.
- An ability to translate ideas and concepts into friendly and concise copy; excellent written and verbal communication skills with some experience in copywriting or editing.
- Patience, empathy, and willingness to connect with Taskers on a human level, and the desire to use learnings to craft effective communications.
- Hunger for the pace, ambiguity, and demands of working at a rapidly expanding technology company.
- An unmistakable love and passion for TaskRabbit and the sharing economy: You know who we are, and you think we're the best!
You’ll love working here because:
- The People. You will be surrounded by some of the most talented, supportive, smart, and kind leaders and teams -- people you can be proud to work with!
- The Values.
- Care Deeply. We take time to be present and partner with our team and communities.
- Level Up. We navigate through ambiguity and go the extra mile.
- Be A Better Neighbor. We build a diverse and sustainable community and encourage all voices.
- Lead The Future Together. We value entrepreneurship and inspire by action.
- The diverse culture. We believe that we make better decisions when our workforce reflects the diversity of the communities in which we operate. Women make up more than half of our team and leadership, and we strive to recruit and retain employees from all over the world.
- The perks. TaskRabbit offers comprehensive medical benefits, generous vacation and holiday time off, commuter benefits, learning and development opportunities, career development trainings, monthly TaskRabbit product stipends, IKEA discounts, free lunch, weekly meditations, charity events, and a dog-friendly office.
Company Overview:
TaskRabbit is a task management network that conveniently connects people with Taskers to handle everyday home to-do’s, such as furniture assembly, handyman work, moving help, and much more. Acquired by IKEA Group - the world’s largest furniture retailer - in 2017, TaskRabbit operates in the United States, the United Kingdom and Canada and is expanding its global reach rapidly.
As a pioneer of the sharing economy, TaskRabbit was founded in 2008 on the premise of neighbors helping neighbors. Since then, our network has grown to three countries, 45 cities and over 140,000 Taskers, yet our core mission has remained the same. We want to make everyday life easier for everyday people. And by doing that, we can make your neighborhood a little more familiar.
In 2017, TaskRabbit launched TaskRabbit for Good (TR4G), which connects neighbors to build sustainable and compassionate communities. TaskRabbit for Good was created to make it easier for neighbors to give back locally and make a positive impact in communities around the world. TaskRabbit donates a portion of its service fee from all TR4G initiatives to best-in-class local non-profit organizations tackling social and environmental challenges.
TaskRabbit’s headquarters is located in the heart of San Francisco, with three other offices in New York City, Austin, and London.
Equal Opportunity Employer
TaskRabbit is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, ancestry, citizenship, gender, gender identity, sexual orientation, age, marital status, military/veteran status, or disability status. TaskRabbit is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities.
TaskRabbit will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law.