Learning Consultant

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UserTesting was founded in 2007, and is backed by world class VCs: Accel, Greenspring, Insight Partners, and OpenView. In 2020, we crossed $100M in revenue, and are accelerating our international growth from our San Francisco headquarters. UserTesting is now present in 12 countries, with regional offices in Atlanta, Edinburgh, Singapore, and Oslo. Today, more than 2,000 organizations in 45 countries use the UserTesting Human Insight Platform to make more informed, customer-first decisions at scale.


Choosing to join our team means being part of a passionate group focused on transforming the way companies learn about their customers and build better products and experiences. Using our powerful software combined with the industry’s largest and most diverse panel of test participants, our customers can quickly target their audience and receive think-aloud video feedback from real people sharing their thoughts to your questions. UserTesting’s industry-leading platform enables companies to get rapid feedback on all types of customer interactions and experiences: websites, mobile apps, prototypes, campaigns, real world experiences, and more! A recent Forrester study found the ROI of using UserTesting to be 655%!


We’re proud that this is our third year of being honored as an Inc. Best Workplace and a Fortune Best Workplace in the Bay Area, along with having received a variety of additional workplace and corporate growth awards. We’ve made a commitment to build and develop a diverse workforce that reflects the labor markets in which we operate. We actively look to add amazing people to our team who will bring diversity across many lines, including race, ethnicity, religion, sexual orientation, age, marital/family status, disability, gender identity, sex, and country of origin, in addition to bringing a variety of backgrounds, interests and opinions.  At the end of 2020, our global team was 43% women and 36% minority; in the U.S., our underrepresented minority population was 16%. In the last year, we’ve had more than a third of our employees take on new roles within UT.  We do everything we can to make UserTesting a place where you feel you belong and are empowered to do the best work of your career.


If you read one of our job descriptions, feel energized by what you see, and believe you would bring passion and commitment to the role, please apply! Even if you don't meet every qualification, we are looking for people with enthusiasm for what we do and we will consider you for this and other possibilities, as we are growing fast.

About the team:

We are looking for a Learning Consultant to join our Customer Education Team to develop learning strategies, deliver highly engaging and extremely effective virtual and in-person instructor-led training courses, and manage the overall live learning experience of our customer base.  In short, you will be the face of UserTesting University.

The Opportunity: 

In this role, you will engage with users across all segments and all experience levels, and you will directly impact the learners’ success adopting the UserTesting platform that will lead to their success gathering human insights from their customers.  Your responsibilities include partnering with the Content Management team to create educational content for instructor-led courses and organizing training courses in the University.

What We’re Looking For:

  • Conduct skills and knowledge gap analysis and develop learning plans and materials for learners.
  • Manage and organize classroom-style courses about the UserTesting platform and research methodologies.
  • Design and develop billable educational services for customers seeking a custom learning experience.
  • Develop, facilitate, and manage the user certification program delivered through the University.
  • Develop key performance indicators (KPIs) that assess the impact of instructor-led training to overall customer adoption and health.
  • Constantly analyze the training delivery program and learner progress to facilitate continuous improvements. 
  • Partner with cross-functional teams to promote course offerings in the University and assess learning opportunities.

What you should have

  • Bachelor’s degree in Education, Communications or equivalent experience.
  • Demonstrated knowledge and experience in curriculum development, instructional design, or leading training programs.
  • Impeccable public speaking skills in a large room setting and in front of a camera.
  • Excellent communication and interpersonal skills.
  • Proficiency with Google Office Suite and online meeting platforms like Zoom.
  • Working knowledge of Learning Management Systems (LMS).
  • Ability to manage multiple projects simultaneously.
  • Ability to travel for business purposes.

Why you’ll love working for UserTesting:

To learn more about our team, culture, and customers, check out our careers page, company blog, and press/awards. Aside from a great work environment and the opportunity to change the world, we’re also growing the team quickly - join us!

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UserTesting is an Equal Opportunity Employer and a participant in the U.S. Federal E-Verify program.  Women, minorities, individuals with disabilities and protected veterans are encouraged to apply.  We welcome people of different backgrounds, experiences, abilities and perspectives.  

UserTesting will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance, as applicable.  Unfortunately, we are not currently hiring in the state of Colorado.

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Location

Our company located in San Francisco's neighborhood SOMA. One block away from the San Francisco Giants stadium and surrounded by bars and restaurants.

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