Instacart
Instacart, the leading grocery technology company in North America.
San Francisco, CA
Remote

Manager, Catalog Content Operations

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We're transforming the grocery industry

Instacart is the North American leader in online grocery and one of the fastest-growing companies in e-commerce. Since 2012, we’ve been working towards creating a world where everyone has access to the food they love and more time to enjoy it together. 

Groceries delivered to your door in as little as an hour. It seems simple, right? Well, it’s more complex than that. From re-routing deliveries during snowstorms, to connecting customers with coupons and deals for their favorite brands, to updating over half a billion grocery data lines every night...our efforts bring Instacart closer to being the operating system for the grocery industry.

Solving these problems is what helps our customers get back time in their day, so they can do more of what they love.

Introducing Our Hybrid Working Model

As the future of work evolves, so do we. We have a hybrid model where our roles are open to in-office, flex, or remote work.  Learn more about our flexible approach to where we work.

https://instacart.careers/remote/

OVERVIEW

Our catalog is at the core of Instacart and impacts every part of our business - how our consumers shop, how our retailers represent their offering, how our brands advertise their products, and how our shoppers locate products for our consumers. This role will lead the dynamic Catalog Content Operations team and will be at the center of identifying new sources of content, and maintaining and improving our content. 

As the manager of the Catalog Content Operations Team, you will lead a large team who are the experts on our catalog and serve as the primary technical point of contact for multiple external and internal stakeholders. The mandate of the team is to continuously increase the content, quality, and accuracy of Instacart’s catalog to enable a world-class experience across all partners. This role will be focused on 4 key areas: team management, catalog data quality, advertiser/brand support, and process improvement. The team’s core responsibilities are to: drive data quality and regulatory compliance initiatives; manage relationships with third party vendors and content service providers; serve as the catalog experts for brands; work collaboratively with internal stakeholders to influence the product roadmap and improve process; and leverage catalog data to execute on merchandising initiatives. 

The ideal candidate is a sharp, thoughtful, collaborative problem solver and skilled communicator, with a partner service mindset. They will have a strong technical and analytical background, as well as the desire to make a significant business impact by owning and driving content curation and sourcing strategies to enable major business objectives. They will develop and nurture strong relationships with internal partners across the business, such as Product, Data Science, Engineering, and CPG Partner Management, and external partners, such as data curation vendors, content service providers, and brands. They will help to identify and onboard new vendors and content service providers (CSPs) to continually refresh and maintain the catalog. Strength in communication and process are critical.

Want to learn more? Lettuce show you the way!

ABOUT THE JOB

Team Management

  • Manage a large team and ensure a continuous improvement mindset into all team members 
  • Hire, train, and mentor the team
  • Create an atmosphere where team members feel empowered to own workstreams and drive towards meaningful business outcomes
  • Continually refine the team structure to improve team performance

Catalog Data Quality

  • Oversee team members who are managing workstreams on catalog data quality. Team members’ responsibilities include identifying use cases, quantifying the impact, working with Product and Engineering to develop fixes, and managing data quality vendors
  • Work with external partners to ensure content coverage and improve data quality. Lead discussions on requirements, scoping, and fees, and negotiate contracts with data quality vendors and content service providers
  • Manage relationships with external vendors on an ongoing basis, with a focus on optimizing quality and efficiency, and train the team to manage these relationships
  • Lead the team in optimizing how we onboard content into our catalog 

Brand/Advertiser Support

  • Lead the team in investigating and trouble-shooting advertiser issues and developing ways to proactively resolve these issues 
  • Join escalation calls with priority advertisers to resolve questions and train the team on how to manage advertisers’ objections and concerns. 
  • Determine the future model for engaging with brands that advertise on Instacart and grow our partnership with the Brand Advertising team

Process Improvement

  • Define and build tools/processes to improve content capture and validation. Identify opportunities to automate manual processes or use tools to improve processes
  • Influence the product roadmap and cross-functional stakeholders to build new catalog tools and features to improve efficiency for the team and external partners
  • Work on cross-functional projects with Engineering, Business Development, Product, CPG, and Retailer Catalog Operations teams
  • Become an expert on Instacart’s content systems and act as a resource for other team members across the company in the diagnosis, planning, and execution of content catalog projects

ABOUT YOU

  • Bachelor’s or advanced degree
  • 7+ years experience working in content operations, data quality, data analytics, site merchandising, or a similar area at a consumer technology company. Experience in e-commerce merchandising or digital product content sourcing is a plus
  • 3+ years of people management experience is preferred 
  • Analytical mindset with comfort in SQL
  • Passion for eCommerce, data, and creating great user experiences
  • Experienced in leading internal and external conversations with stakeholders at all levels - C-suite, VP, Director, and Manager peers 
  • Experience negotiating with and managing third party vendors
  • Excellent project management skills and ability to balance competing priorities
  • Experience automating manual processes or using technology to improve processes
  • Ability to quickly understand and confidently translate complex concepts to non-technical and executive audiences
  • Desire to go deep into metrics and explore new ideas
  • Exceptional attention to detail
  • Comfort with ambiguity and a rapidly evolving business landscape

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What are Instacart Perks + Benefits

Instacart Benefits Overview

A job is just one of the ingredients in a full life. We believe in supporting our employees and their family’s overall health and wellness to support their whole life.

Wellness Tailored to You
Medical, dental, vision, retirement, life & disability coverage right alongside physical & mental wellness programs, memberships and stipends to keep you and your family feeling your best.

Work From Home Stipend
We help outfit your WFH setup so you can be your most productive while at home.

Flexible Time Off
We all recharge differently. Take the time you need with our flexible time off policy.

Family Building Benefits
No matter where you are in your family journey, we support you. Our plans cover modern family planning for all. We offer leave for all parents, flexible working schedules and an active Parents@ community.

Learning & Development
Whether you’re just starting your career or leading teams, we provide customized L&D programs to help you grow and an annual allowance to pursue your development.

Future Planning
We have you covered as you plan for your future. Student loan assistance through Peanut Butter, free Rocket Lawyer membership, SoFi & First Republic financial planning and more.

Community Connection
Support the communities you care about with volunteer weeks and get involved with our social impact program, Instacart Serves.

Instacart Express Membership
We help keep your fridge stocked. Unlock grocery discounts with our Instacart Beta app while testing our latest features.

Family
We believe in supporting every parent within the Instacart family. Paid parental leave, flexible schedules, a grocery credit, and sweet baby swag are offered to new parents. We aim to support parents returning to work with on-site Mother’s Rooms, our Parents @ ERG, and events like Bring Your Child to Work Day.

Food
We donut take food (or food puns) lightly at here Instacart. From giving all employees a free Instacart Express membership to celebrating milestones and cultural heritage months with food, to hosting a monthly AMA with our CEO called "the Scoop" (featuring scoops of ice cream), food is baked into our daily lives.

Culture
Volunteer in local community
Our social impact program, Instacart Serves, aims to nourish our communities by helping to remove barriers to food access and enrich the lives of our communities through an annual volunteer week.
Partners with nonprofits
Instacart is committed to supporting the communities we serve and we are proud to team up with our giving partner Feeding America to combat food insecurity.
OKR operational model
Team based strategic planning
Open office floor plan
Flexible work schedule
As a company, we’ve adopted a set of guidelines for managers to help accommodate caregivers on their teams including offering flexible schedules and extra time blocks throughout the day.
Remote work program
Diversity
Documented equal pay policy
Dedicated diversity and inclusion staff
Highly diverse management team
Our Executive team, led by CEO Fidji Simo, is 55% women
Mandated unconscious bias training
We require all Instacart employees to complete a mandatory unconscious bias training. Our employee resource groups have also partnered together to launch a diversity and training program.
Diversity manifesto
Diversity employee resource groups
At Instacart, we have five active Employee Resource Groups (ERGs): Nightshades (our Black ERG), Rainbow Carrots (our LGBTQ+ ERG), Saźon (our Latinx ERG), Parents@, and Women@.
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Team workouts
Mental health benefits
Financial & Retirement
401(K)
401(K) matching
Company equity
Charitable contribution matching
Child Care & Parental Leave Benefits
Childcare benefits
Generous parental leave
We offer 12 weeks of paid parental leave for employees who become parents (through birth, adoption, or foster care) to support them and their families as they take on their new role as a parent.
Family medical leave
Adoption Assistance
We provide Family Planning benefits for all types of families, including but not limited to fertility planning, surrogacy support, adoption services, care navigation, and reproductive technology.
Return-to-work program post parental leave
Company sponsored family events
We partner with our Parents@ community to host virtual events and programming for families such as cooking classes, arts and craft kits delivered, and magic shows over Zoom.
Vacation & Time Off Benefits
Unlimited vacation policy
Paid volunteer time
Paid holidays
Office Perks
Commuter benefits
Company-sponsored outings
Free daily meals
Free snacks and drinks
Company-sponsored happy hours
Relocation assistance
Home-office stipend for remote employees
We have a $600 stipend for outfitting your home office, as well as monthly phone & internet reimbursement.
Professional Development Benefits
Job training & conferences
We offer free Udemy subscriptions for every employee to allow them to develop new skills and foster existing ones by enrolling in a wide array of courses. We also have a dedicated L&D Team.
Tuition reimbursement
Lunch and learns
Promote from within
Continuing education stipend
Online course subscriptions available
Customized development tracks

Additional Perks + Benefits

Our programming and benefits are constantly evolving to meet the needs of our growing team. We introduce new benefits each year, and add new programs to celebrate cultural heritage, give back to the community, and celebrate our teams.

Our Instacart Serves social impact program is one of the most active across the company. We aim to nourish our communities by helping to remove barriers to food access and enriching the lives of our communities through an annual volunteer week of service, grocery donations, disaster relief, and giving campaigns.

The Instacart Serves program focuses support across 3 main areas:

- Food Insecurity: The majority of our philanthropic support is dedicated to helping to remove barriers to food access and hunger relief with our primary giving partner, Feeding America. We recognize that food insecurity disproportionately affects diverse communities and we also work to raise awareness for this growing inequity.

- Supporting Traditionally Marginalized Communities: We are committed to standing up for injustice and equity, supporting organizations that challenge economic justice, and uplifting traditionally marginalized communities.

- Disaster Relief: In the event of natural disasters which severely impact the communities we serve, we provide disaster relief through financial or grocery donations to centers and organizations supporting evacuees and first responders.

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