We are witnessing a massive shift of consumer behavior from offline to online. With it, there is a need for technologies that enable online businesses to thrive. Bolt is at the center of this universe working on the next generation of ecommerce, having created a best-in-class buying experience from checkout to fraud detection, payments and more. With our help, retailers can successfully compete with the online retail giants that have the means to invest in technology. 

As the manager of technical writing at Bolt, you’ll lead a team of technical writers who are responsible for internal and external documentation of all of our products and features. You’ll take on a cross-departmental role to partner with stakeholders across engineering, product, support, and product marketing to determine documentation priorities, and support your team as they execute on those priorities. You’ll also evolve our processes to ensure the scalability and quality of our documentation. 

This role is a great fit for those who are passionate about people management, knowledge capture, and user advocacy. Your leadership and coaching experience will help upskill our technical writers, and your documentation insights will help shape the experience of our users and guide them through error messaging, configuration steps, payment processes, and more. Additionally, as a leader within our Customer Education team, you’ll integrate your team’s content into our broader education ecosystem, ensuring that we communicate technical operations and requirements consistently across multiple modalities. If you enjoy working with developers and customers, love writing and organizing content, and are highly motivated to deliver a top-notch customer and employee experience, this is the right role for you!

Responsibilities

• Manage a team of technical writers, supporting their growth and offering coaching and hands-on execution when needed
• Partner with customers and internal stakeholders to gather requirements and design documentation processes, programs and tools that will achieve desired outcomes
• Establish best practices when it comes to documentation taxonomy, tooling, and update cadence
• Drive the strategic vision for the team, including quarterly projects and goals
• Promote a culture of collaboration, communication, growth, and results
• Advocate for end users by providing input during the design, build, and post-launch phases for features and products.
• Review existing assets for accuracy and consistency of style and tone to ensure all materials align with Bolt’s brand and our documentation stays evergreen.

Requirements

• 5+ years of experience in technical writing, ideally in a B2B SaaS environment
• 3+ years of experience in people management; experience managing senior team members a plus
• Outstanding written communication skills
• Deep understanding of technical documentation best practices, including API and developer-focused documentation
• Demonstrated ability to quickly learn technical concepts
• Experience with tools like Confluence, Notion, and Jira
• Bonus: Experience with Javascript, HTML, CSS, SQL, GoLang
• Bonus: Experience with Git, Markdown, and Static Site Generators
• Bonus: Experience with JSON, TOML, YAML, and OpenApi 3.0
• Bonus: Experience in the eCommerce domain
• Bonus: Experience with shopping cart platforms such as Magento, WooCommerce, and BigCommerce

Benefits

• Comprehensive health coverage: Medical, dental and vision
• Retirement plans
• Flexible PTO
• Paid parental leave
• Cell & Wifi stipend
• Work from home stipend
• Wellness stipend
• Competitive Pay
• Virtual team events

Bolt is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. If you have a disability or special need that requires accommodation, please let us know.