San Francisco, CA, Atlanta, GA, or Remote

About the Company

UserTesting enables every organization to deliver the best customer experience powered by human insight.  With UserTesting’s on-demand Human Insight Platform, companies across industries make accurate customer-first decisions at every level, at the speed business demands.  With UserTesting, product teams, marketers, digital and customer experience executives confidently and quickly create the right experiences for all target audiences, increasing brand loyalty and revenue.  UserTesting has over 1,200 subscription customers, including 48 of the top 100 brands in the world, and has delivered human insights to over 35,000 companies to-date.  Founded in 2007 and backed by Accel and OpenView, UserTesting is headquartered in San Francisco with offices in Atlanta and Edinburgh.  To learn more, visit www.usertesting.com.

Summary

We are looking for a passionate and highly creative Media Production Specialist to join our Customer Education Team to deliver a unique, unforgettable, and impactful learning experience to our customers and partners.  The ideal candidate will manage and execute the delivery of customer education and instructional content to our customers to help them adopt and leverage the UserTesting platform to gather human insights.  The candidate will be responsible for creative development, in-studio filming, post-production content editing, curating, and publishing audio and video content for internal and external purposes.  The candidate will also oversee the use of the in-office University studios that are currently in planning stages.  The candidate must have the experience to successfully manage pre-production planning, and execute on-site production activities in the studios and remotely.

UserTesting has a positive, fun, and supportive culture.  We look for people who are kind, customer focused, and team players.  We celebrate diversity, creativity and above all, collaboration.  If this sounds like a good fit for you, we hope you apply. 

What you’ll be doing

• Manage and oversee all technical aspects of video recording, editing, and media management
• Storyboard and bring to life the Customer Education Team’s vision to deliver high-quality learning experiences
• Provide feedback, editorial suggestions, and copy editing for team members’ videos in order to create pixel-perfect and flawless content
• Organize content calendar for planned videos with the ability to make real-time decisions about content placement
• Ability to build, configure, operate, and maintain studio and/or field audio, lighting and associated equipment
• Ability to troubleshoot equipment issues on-site and remotely
• Ability to produce & deliver high-quality content from a remote location
• Some analytical ability to gather and summarize data, find solutions to various administrative problems, and prioritize work
• Ability to quickly organize and prioritize tasks to meet deadlines 
• Ability to travel as needed for business purposes

What you should have

• Bachelor’s Degree in Multimedia, Communications, Marketing, or related field
• Minimum of 5 years’ experience as a videographer / editor / production coordinator / photographer or similar role.
• Provide feedback, editorial suggestions, and copy editing for team members’ videos in order to create pixel-perfect and flawless content.
• Excellent working knowledge of hi-definition video editing like FinalCut Pro.
• Working knowledge of web conferencing tools such as Zoom.
• Proficient with livestream tools such as Livestream, YouTube Live, and Facebook Live.
• Proficient in visual effects, filming and lighting, and video cleanup and retouching.
• Proficient in keying and compositing for green screen projects.
• Strong written and oral communication skills to interact with customers, vendors, and co-workers in a professional and helpful manner.
• Previous storytelling experience in a creative environment (ex: an ad agency) is a bonus
• Must be able to provide a sample portfolio of current and past creative work when requested.
• Must be detail-oriented and well organized.

UserTesting is an Equal Opportunity Employer and participant in the U.S. Federal E-Verify program.  Women, minorities, individuals with disabilities and protected veterans are encouraged to apply.  We welcome people of different backgrounds, experiences, abilities and perspectives.  UserTesting will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance.