Multimedia Producer - Technical Publications

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Company Description

Zscaler (NASDAQ: ZS) accelerates digital transformation so that customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange is the company’s cloud-native platform that protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. 

With more than 10 years of experience developing, operating, and scaling the cloud, Zscaler serves thousands of enterprise customers around the world, including 450 of the Forbes Global 2000 organizations. In addition to protecting customers from damaging threats, such as ransomware and data exfiltration, it helps them slash costs, reduce complexity, and improve the user experience by eliminating stacks of latency-creating gateway appliances. 

Zscaler was founded in 2007 with a mission to make the cloud a safe place to do business and a more enjoyable experience for enterprise users. Zscaler’s purpose-built security platform puts a company’s defenses and controls where the connections occur—the internet—so that every connection is fast and secure, no matter how or where users connect or where their applications and workloads reside.

Job Description

Position: Multimedia Producer - Technical Publications
Location: US-Pacific only (remote candidates in other locations will not be considered)

The Help Video Producer will be a key member of the Technical Publications team, working with technical writers, product managers, and others to craft and refine our help videos. This team member will oversee each project from beginning to end and will be heavily involved in the production, distribution, and ongoing maintenance of our online help videos. This is not a broadcast media or video marketing position.

To do this you will build strong working relationships with the cross-functional product development areas of the company. You must have a hands-on approach to the technology and to the products being documented. You will help enhance and expand the current documentation to provide a variety of learning tools for our customers.

Responsibilities/What You’ll Do

• Responsible for every stage of production; keeping all video projects running smoothly and on schedule. This is not a broadcast media or video marketing position.
• Translate and distill technical information to create clean, clear, and concise videos for both technical and non-technical audiences
• Ensure that all videos are following Zscaler’s visual brand standards
• Assist in defining standards, style, and best practices for the team with regards to video production and inclusion/publishing of help video content
• Work cross-functionally with SMEs in the Engineering, Product Management, Training, and Product Marketing groups
 

Qualifications

Qualifications/Your Background

• 4+ years of experience in producing media. Customer-facing video experience is required.
• Ability to plan, create, and publish/distribute multiple video projects simultaneously
• Hands-on experience with TechSmith Camtasia and/or Adobe Captivate
• Excellent oral, written, and organizational skills
• Detail orientated, and able to think and produce video content in context with the target audience
• Hands-on experience with JIRA and/or Confluence
• Self-motivated and effective in a fluid environment
• Must possess creativity and a sense of humor
• Able to work independently and as part of a team

Desired Skills & Experience

• Experience with publishing content for Wistia, Vimeo, and/or YouTube
• Experience in developing tutorials and educational content
• Experience with Drupal (or equivalent content management software) 
• Experience working in an Agile environment
• Experience working with technical writers is a plus
 

Additional Information

All your information will be kept confidential according to EEO guidelines.

#LI-YC2

What You Can Expect From Us:

  • An environment where you will be working on cutting edge technologies and architectures
  • A fun, passionate and collaborative workplace
  • Competitive salary and benefits, including equity

Why Zscaler?
People who excel at Zscaler are smart, motivated and share our values. Ask yourself: Do you want to team with the best talent in the industry? Do you want to work on disruptive technology? Do you thrive in a fluid work environment? Do you appreciate a company culture that enables individual and group success and celebrates achievement? If you said yes, we’d love to talk to you about joining our award-winning team. 
Additional information about Zscaler (NASDAQ: ZS ) is available at https://www.zscaler.com. 

Zscaler is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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Location

120 Holger Way, San Jose, CA 95134

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