Product Content Strategist, Conversation Design at Chime

| San Francisco
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Chime is the largest and fastest-growing player in the challenger-banking space, providing mobile and online banking technology in the U.S. and facilitating over 5M accounts with no physical branches. We’re a technology company relentlessly focused on helping our members achieve financial peace of mind. That’s why we offer access to an award-winning bank account that doesn’t charge hidden fees, can give members early access to their paychecks, and enables them to grow their savings automatically. And we’re just getting started. We are proud of our mission, devoted to our members, and passionate about applying technology to the challenge of making financial health a reality for everyone.

We have one of the most experienced management teams in Fintech and have raised over $800M in funding from DST, General Atlantic, Iconiq, Coatue, Dragoneer, Menlo, Access, Forerunner, and others. If you’re looking to join a fast-growing company with a beloved, daily-use product and an authentic mission that puts people first, we want to meet you.

About This Role

Our chatbot is the first touchpoint our members have when reaching out to Chime for support. These critical interactions should be easy, helpful, and enjoyable for our members. Your role will be to take ownership of the chatbot - from conversational design through to copy. You will develop and iterate on hundreds of conversation types to ensure effortless and delightful interactions.

In this role, you will gain a deep understanding of our product and customer, analyze interactions that members have with the chatbot, and identify and implement ways to improve the responses and surrounding experience to ensure that each conversation is as effective and satisfying as possible.

Responsibilities

  • Take ownership of the UX and copy of our chatbot - shaping our members’ experience, building trust, and growing our brand voice
  • Review the current state of our chatbot copy and conversational patterns
  • Architect clear, natural conversation flows with compelling, understandable copy to Improve the simplicity, helpfulness, and ease of use of our chatbot.
  • Collaborate with product managers, engineers, designers, and researchers to design and implement chatbot improvements

Requirements

  • 5+ years content strategy, UX design, creative writing, and/or conversational design experience
  • Bachelor’s Degree with coursework in writing, design, HCI, linguistics, psychology or human factors
  • Strong content strategy, content development, copywriting, or information architecture experience; preferably with a focus on chatbot experiences. 
  • Excellent copywriting skills - be able to write concise and digestible copy
  • Understanding of NLP/NLU systems such as IBM Watson Conversation, Google DialogFlow, etc
  • Solid understanding of user experience design principles and interaction patterns
  • Strong analytical skills - experience with Looker is a plus
  • Organized and accountable with high attention to detail and follow through
  • Able to handle confidential information professionally
  • Ability to work independently in a fast-paced environment
  • A portfolio of work you've done (writing samples, interface content, microcopy, or even style guides)

What we offer

  • Competitive salary based on experience, medical and dental benefits, as well as a 401k match
  • Free snacks and drinks, plus weekly catered lunches.
  • Flexible vacation policy.
  • Monthly happy hours and company events.
  • Dog-friendly office.
  • A challenging and fulfilling opportunity to join one of the most experienced teams in FinTech and help create a completely new kind of bank.

We know great work isn’t done alone. We’re building a team of individuals to Chime in with their different strengths to benefit our employees and members. We strongly believe that different backgrounds and ideas are a competitive advantage; we hire candidates of any race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, marital or family status, disability, Veteran status, and any other status. Chime is proud to be an Equal Opportunity Employer and will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance. If you have a disability or special need that requires accommodation, please let us know. To learn more about how Chime collects and uses your personal information during the application process, please see the Chime Applicant Privacy Notice. 

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • C++Languages
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    • Google AnalyticsAnalytics
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    • IllustratorDesign
    • PhotoshopDesign
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    • Adobe After EffectsDesign
    • AsanaManagement
    • ConfluenceManagement
    • JIRAManagement
    • TrelloManagement
    • WordpressCMS
    • MailChimpEmail
    • BrazeEmail

What are Chime Perks + Benefits

Culture
Volunteer in local community
At Chime, we pledge 1% of our time to give back to the community!
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Chimers have the opportunity to join employee resource groups, better known as Chimer Resource Groups. Currently, the groups include DiversiChime, AfroChime, Chimehers, OutChime, and Chimigos.
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Someone's primary function is managing the company’s diversity and inclusion initiatives
Diversity Employee Resource Groups
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Chime employees can contribute annually to their FSA.
Disability Insurance
?
Dental Benefits
?
Vision Benefits
?
Health Insurance Benefits
?
Life Insurance
?
Wellness Programs
Mental Health Benefits
Chime is partnering with ModernHealth to provide Chimers with mental and behavioral health resources.
Retirement & Stock Options Benefits
401(K)
401(K) Matching
?
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
We provide up to 16 weeks of parental leave for the primary caretaker. Chime also provides 16 weeks of leave for the secondary caretaker.
Flexible Work Schedule
Chime provides employees with a flexible work schedule that includes Flexible start and end times.
Remote Work Program
?
Family Medical Leave
?
Restricted work hours
Almost every month, Chime provides Chimers with a day off to take care of themselves.
Return-to-work program post parental leave
Company sponsored family events
Acme co. sponsors family oriented events Annually.
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
?
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Stocked Kitchen
Some Meals Provided
Happy Hours
Pet Friendly
Acme Co.'s pet policy is dog friendly daily.
Home Office Stipend for Remote Employees
$500 when you initially start with Chime, and $250 per quarter after.
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Acme Co. hosts lunch and learn meetings once per month.
Cross functional training encouraged
Promote from within
Mentorship program
We're currently testing out coaching and mentorship for a select group of Chime employees, with the intent to provide more resources as a whole.
Continuing Education stipend
We offer $500 annualy for continuing education.
Time allotted for learning
Online course subscriptions available
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