Publishing Specialist

| South Bay
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As Publishing Specialist, you will support the Documentation team at Sage Intacct by preparing and publishing content for multiple products and countries. Responsibilities include working with writers to prepare and test content in staging environments, as well as maintaining build schedules, automation scripts, and publishing tools. As a result of your work, Sage Intacct users will have access to a diverse set of high-quality content, which is accessible to them in the product at the point of need.

The Documentation team creates solutions-oriented content that supports users' ability to learn and use Sage Intacct, the leading cloud-based accounting software for the mid-market. Content is highly integrated within the product and includes a diverse set of content types including field help, help topics, release notes, PDF documents, in-product messaging, user interface text, and more.

Working with writers and technical staff, your focus will be on managing and optimizing the publications process and supporting our ability to grow and scale, providing more content to more users at the right time. Strong problem-solving and technical skills, combined with a drive for fostering team success, are critical for this role.

Responsibilities:

  • Collaborate with content writers on publishing and testing activities
  • Publish and test content in staging environments
  • Build and push content to the live environment, ensuring that content is accessible and available to users
  • Streamline and automate the publishing process, reducing time to publish, through a combination of tools, processes, scripting, and other technical changes
  • Define and implement the strategy for generating multiple outputs for different products, audiences, or formats

Requirements:

  • 2-3 years working with a content team for a web-based business application
  • Minimum of 2 years' experience with content implementation and deployment, preferably on a large content system with multiple outputs based on conditions and other variables
  • Experience with user-assistance content, and familiarity with help tools, such as MadCap Flare
  • "Hands on" attitude and passion for technology, including comfort with automation, scripting, and staging and deployment of content
  • Experience with GitHub (or similar source control tools) and scripting languages are highly desirable
  • Detail-oriented and problem-solving mindset
  • Ability to work in a fun, fast-paced environment
  • Experience with internationalization and localization is a plus
  • BA/BS degree preferred
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Location

300 Park Avenue, San Jose, CA 95110

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