Technical Content Developer

| San Francisco
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About Sentry 

Bad software is everywhere, and we’re tired of it. Sentry is on a mission to help developers write better software faster, so we can get back to enjoying technology.

With more than $67 million in funding and 20,000 customers that believe we’re on to something, we're building performance and error monitoring tools that help companies like Disney, Microsoft, and Atlassian spend less time fixing bugs and more time building products. If you like to selfishly build things that make your digital life better, come help us build the next generation of software monitoring tools.

Growth potential, flexibility, and material impact on the success and of our product make Sentry an excellent choice for those who thrive in challenging, fast-paced writing environments.

The possibilities for impact are significant. We offer opportunities to evolve and grow within our organization.

About the Role

At Sentry, our customers are software engineers. Solving their problems is often complex and challenging, and may demand both a technical background and a solid knowledge of our product. That’s why everyone at Sentry contributes to our technical content; developing documentation that helps solve our customers’ problems. But we’re growing fast, and we need your help.

We're looking for someone with a strong background in developer documentation who is passionate about engaging our customers and ensuring they have a great experience. You will be responsible for not only adding helping with the content design for our customers, but also writing and editing technical documentation. You will drive success at Sentry by helping us reduce support requests and increase adoption rates, help us scale our content for a multi-author environment, and ultimately make our customers happy.

In this role, you will:
  • Design, edit, develop, and review technical content for developers, including SDK reference docs, use-case driven developer content for our product interface, and more
  • Manage deadlines and deliverables across multiple products and platforms in a global organization
  • Enforce and promote our standards, best practices, and guidelines
  • Provide content coaching and mentorship to non-writers
  • Design and create templates for adoption by engineering teams
  • Participate in the Pull Request and CI/CD process for engineering teams, providing content editing and rewrite suggestions from a usability/success lens
  • Provide structural editing beyond copy, including information architecture/content design
  • UI and site content review/editing
You'll love this job if:
  • Good content brings you deep joy as a writer. And you can tell us about it with clarity and specificity.
  • Developer docs are your jam.
  • You want a job with real impact to customers, who you know will be successful because of the content you provide.
  • You enjoy leading and participating in content discussions and initiatives to help take the team to the next level.
  • You want to join a modern technical content development team that iterates and ships content rapidly
  • You're excited at the opportunity to contribute to an open source project every day
Qualifications
  • BA/BS degree in a English, Journalism, or technical field
  • 4-6 years of relevant experience in software, platform engineering, or with IT tools content development, including a deep understanding of SDK documentation structure and editing standards
  • Willingness to switch contexts quickly as needed, using a service or consultant-oriented approach
  • Familiarity with developer technologies (Git processes, VS Code) and CI/CD environments
  • The ability to read code is a strong plus
  • Located in Toronto or SF Bay Area
Benefits 
  • Competitive salary and meaningful equity
  • 100% medical, dental, and vision coverage for employees, 75% company-paid for dependents
  • Monthly commuter subsidy.
  • Charitable matching program.
  • Generous parental leave policy.
  • Flexible working schedule and vacation policy, and real work/life balance.
  • Company events (Hack Weeks, All Hands, quarterly social events) and friends and family events.
  • Relocation assistance.

Sentry values diversity and inclusivity in our company and is an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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Location

132 Hawthorne St, San Francisco, CA 94107

What are Sentry Perks + Benefits

Culture
Volunteer in local community
Sentry offers each employee 40 paid hours per year to volunteer and 8 paid hours per year to get involved with local or national elections.
Friends outside of work
Eat lunch together
Intracompany committees
Sentry’s Culture Club consists of several employees who meet biweekly to discuss ideas to enrich Sentry’s culture and oodles of activities for wellness, connection, learning, or just for pure fu
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Unconscious bias training
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Acme employees can contribute up to $2750 annually to their FSA.
Disability Insurance
Dental Benefits
We offer coverage through Delta Dental PPO. There are no premiums for the employee coverage and very affordable costs to add dependents onto a plan.
Vision Benefits
We offer coverage through VSP Vision. There are no premiums for the employee coverage and very affordable costs to add dependents onto a plan.
Health Insurance Benefits
We offer coverage through several plan options under Kaiser and United Healthcare. Some plans are offered at zero premium costs for our employees.
Life Insurance
Life insurance is equal to 1 times an employee's annual salary and is provided by MetLife.
Wellness Programs
Retirement & Stock Options Benefits
401(K)
Company Equity
Match charitable contributions
Sentry matches up to $1,500 per year in charitable donations. In 2020, Sentry offered an additional match of up to $25,000 to the Black Lives Matter Movement.
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Acme Co. provides employees with a flexible work schedule that includes Flexible start and end times.
Family Medical Leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Sentry offers each employee 40 paid hours per year to volunteer and 8 paid hours per year to get involved with local or national elections.
Paid Holidays
Paid Sick Days
Employees receive 40 hours per year of paid sick leave.
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Sentry offers pre-tax commuter benefits for qualifying expenses for transit services include subways, buses, ferries, commuter rail, and vanpools.
Company Outings
Sentry hosts an all-company offsite retreat each year.
Stocked Kitchen
Some Meals Provided
Happy Hours
Pet Friendly
Acme Co.'s pet policy is dog friendly daily.
Recreational Clubs
Relocation Assistance
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Lunch and learns
Cross functional training encouraged
Promote from within
Continuing Education stipend
We offer $1000 annualy for continuing education.
Online course subscriptions available
Customized development tracks
Paid industry certifications
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