Braze
Where your passion is welcome and your impact is real.
San Francisco, CA
Remote

Technical Writer (Austin, TX)

Sorry, this job was removed at 11:59 a.m. (PST) on Friday, April 2, 2021
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WHO WE ARE

Braze delivers customer experiences across email, mobile, SMS, and web. Customers, including Seamless, HBO, Disney, Urban Outfitters, and Venmo, use the Braze platform to facilitate real-time experiences between brands and consumers in a more authentic and human way. And we do it at scale – each month, tens of billions of messages are sent to a network of over 2 billion active users through Braze.

Need more proof? Braze was named a Leader in the Gartner Magic Quadrant for Mobile Marketing Platforms in 2019 and the Forbes Cloud 100. The company has also been selected as one of Inc. Magazine’s Best Places to Work (2019 and 2020), and Crain's Best Places to Work in NYC (2019 and 2020).

WHAT YOU'LL DO

As a member of the Client Education team, you’ll work with a team of learning and creative professionals to improve our documentation within an ecosystem of educational options (i.e. documentation, e-learning, and instructor-led training). 

You’ll partner closely with members of the Product and Engineering departments to get the information needed to deliver accurate content within expected deadlines.

Braze’s documentation site includes user guides, dev-docs, and partner docs. As a technical writer, you’ll be expected to own all relevant documentation within your domain of expertise. This includes staying on top of all changes to the platform, project managing any necessary changes to documentation, and creating/updating documentation.

  • Create and maintain documentation for technologies and tools used within the Braze platform. This includes staying on top of all changes to the platform, project managing any necessary changes to documentation, and creating/updating documentation.
  • Partnering with our Product and Engineering teams to ensure that documentation is up-to-date in a timely manner.
  • Working with other teams within Client Education to ensure that documentation fits within Braze’s larger ecosystem of educational offerings.
  • Create and maintain sample code snippets and apps.

WHO YOU ARE

  • 2+ years of experience creating instructional technical content for a SaaS company.
  • Able to convey complex concepts in a clear, concise, and consistent manner for a variety of audiences—our readers include marketers, engineers, product managers, etc.
  • Ability to effectively communicate and collaborate with stakeholders.
  • Experience writing, proofreading, and editing.
  • Interested in how technical writing can be used in a proactive—rather than reactive—way.

BONUS:

  • Familiarity with marketing and the martech landscape
  • Experience with UX writing
  • Experience with Github and Markdown, familiarity with YAML, CSS, and HTML
  • Familiarity with coding syntax (Swift, Objective-C, Java, Kotlin)
  • Experience working with tools like Postman, Confluence/JIRA, Trello

WHAT WE OFFER

  • Competitive compensation that includes equity
  • Generous time off policy to balance your work and life, including paid parental leave
  • Competitive medical, dental, and vision coverage for you and your dependents
  • Collaborative, transparent, and fun loving office culture

If you are a California resident subject to the California Consumer Privacy Act, click here to understand how Braze processes your personal information and how you can exercise your rights.

If you are located in the EU or UK visit our privacy policy to understand how Braze processes your personal information and how you can exercise your rights.

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What are Braze Perks + Benefits

Braze Benefits Overview

Our health, dental, and vision plans are among the best out there — a happy team member is a healthy one. Our flexible time-off policy lets you balance your work and life in the way that suits you best, and includes paid parental leave. Globally, we support you as you plan for your future, through regionally tailored programs like 401(k) matching through Betterment in the US. When it comes to snacks in the office, we've got you covered — and lunch is on us every single day. When it comes to engaging in the community, we take it seriously. Each year we send team members to conferences around the world to engage with the developer community and learn the latest and greatest updates in all of the technologies we use. And lastly, we support your professional growth through formal career pathing, the Braze University learning platform, and ongoing enablement to foster success. Want more? Further your education with tuition reimbursement.

Culture
Volunteer in local community
Partners with nonprofits
Open door policy
Team based strategic planning
Open office floor plan
Remote work program
Diversity
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Diversity manifesto
Diversity employee resource groups
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Mental health benefits
Financial & Retirement
401(K)
401(K) matching
Company equity
Performance bonus
Charitable contribution matching
Child Care & Parental Leave Benefits
Childcare benefits
Generous parental leave
Family medical leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Generous PTO
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Free daily meals
Free snacks and drinks
Some meals provided
Company-sponsored happy hours
Recreational clubs
Professional Development Benefits
Tuition reimbursement
Lunch and learns
Promote from within
Mentorship program
Continuing education stipend

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