Technical Writer (Contract)

| San Francisco
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.
As we move into a period of accelerated growth, it's now time to bring in a seasoned Technical Writer to build out the foundation for Snapdocs’ product documentation strategy. If creating technical documentation infrastructure for a company modernizing an industry excites you, then we have a role for you... 
Snapdocs is an early-stage technology platform, backed by blue-chip venture capital firms like Founders Fund, SV Angels, Sequoia Capital, F-Prime Capital and Y Combinator. We are tackling the $1.75 trillion U.S. mortgage market, developing modern software for an industry that still relies on fax machines and manila envelopes. We bring security, efficiency, and ultimately a better home buying experience to a paper-based pillar of the US economy. As we expand our product offering and tackle a broader swath of customers, it's vital that we produce high-quality documentation for our ever evolving product suite. That’s where you come in… 
Reporting to the Director of Product, the Technical Writer's first task is to design the organizational infrastructure for product documentation within the Atlassian suite (Confluence). Building upon this foundation, you will produce high-quality documentation for product procedures, processes, tutorials, user flows and FAQs to help our Sales and Customer Success teams. Additionally, you will use your robust writing skills to edit, clarify, and proofread existing documents, create templates and outline best practices for the team. Our long term goal is to build out a knowledge base for all product documentation. Initially, this is a 3-6 month contract role with the ability to convert to full time for a person interested in managing a growing central hub for all product documentation.
Our ideal candidate will have 5+ years of technical writing experience working for high-growth B2B SaaS companies designing documents that convey information quickly and intuitively. Over the years of writing clear, accurate, and concise software documentation, you have developed a keen ability to break down complex information into simple, digestible collateral. You have had an opportunity to evolve documentation over time, and think through the challenges of how to scale technical documentation resource centers efficiently. You have experience with a range of tools spanning across the Google Suite, Atlassian Suite (Confluence), Guru, Loom, Vimeo, and Slack. Bonus points if you had the opportunity to develop visual abstractions and user wireflows. Above all, you are curious, autonomous, extremely detail-oriented and are excited by the idea of helping us navigate the complexities of a growing product.
Snapdocs’ culture is one that strongly values diversity and drive. We want to work with people of different backgrounds and different paths in life, and we trust our team members to make smart decisions. This means we value independent work as well as collaboration. Our location in the heart of the Financial District in SF is super convenient but for now we are full time remote until further notice.
Read Full Job Description
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • PythonLanguages
    • RubyLanguages
    • DockerLanguages
    • KubernetesLanguages
    • TerraformLanguages
    • ReactLibraries
    • ReduxLibraries
    • Ruby on RailsFrameworks
    • PostgreSQLDatabases
    • RedisDatabases
    • Heap AnalyticsAnalytics
    • ProductBoardAnalytics
    • FullstoryAnalytics
    • SketchDesign
    • MarvelDesign
    • Adobe CCDesign
    • BrandyDesign
    • LucidchartDesign
    • ConfluenceManagement
    • JIRAManagement
    • AbstractManagement
    • ZeplinManagement
    • DribbbleManagement
    • MediumManagement
    • Google DriveManagement
    • WordpressCMS
    • HubSpotCRM
    • SalesforceCRM
    • MandrillEmail
    • MarketoLead Gen

Location

We are located in the heart of San Francisco, close to Union Square, the Fisherman's Wharf, and the Financial District.

An Insider's view of Snapdocs

What are some social events your company does?

Snapdocs has a wide assortment of events during the year, ex. Rumble, SoulCycle, volunteering events, in office trivia nights, and happy hours. Members of our leadership team host a weekly Q&Ales session where you can ask questions and discuss what’s going on at Snapdocs. Every summer we host a family picnic for our team & their families.

Rachel Fee

Office Manager

What's the biggest problem your team is solving?

We are building the technology that connects the fragmented real estate ecosystem. That means we have to design a seamless, intuitive experience for users from entirely different companies & different use cases – from consumers to title companies to lenders. We end up tackling problems that both consumer and SaaS product teams face.

Briana Whelan

Director of Product

How has your career grown since starting at the company?

Since starting at Snapdocs, I have been given tremendous amounts of opportunity for growth and learning. I began on our branch support team, but since then I have been fortunate enough to move on to a lead role, and eventually onto our Customer Success team where I live now. Thanks to Snapdocs, I have been able to level up my career considerably.

Kyle Anderson

Customer Success Specialist

What is your vision for the company?

At Snapdocs, we envision a world where the process of buying a home is simple and enjoyable. Where powerful technology and thoughtful design provide game-changing efficiencies for the companies that make homeownership possible and a beautiful experience for their customers celebrating this milestone achievement in life.

Aaron King

CEO

What kinds of technical challenges do you and your team face?

At Snapdocs, we are building a real estate platform. We have the challenge of architecting an n-way marketplace which is secure, performant and delightful to use. We are carving out micro-services for our core services, while augmenting experience with integration and deepening the value of our application suite with machine learning.

Anupreet Walia

Engineering Manager

What are Snapdocs Perks + Benefits

Snapdocs Benefits Overview

Snapdocs’ culture is one that strongly values diversity and drive. We want to work with people from different backgrounds and different paths in life. We provide a range of excellent benefits from the standard stuff (401(k), free lunches, excellent health benefits) to the not so standard (4 weeks and a day of vacation! 4% match on 401(k)!, and a 10 year exercise window on your options!!) and our location in downtown Denver is super convenient.

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Highly diverse management team
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Some Meals Provided
Happy Hours
Professional Development Benefits
Cross functional training encouraged
Promote from within
More Jobs at Snapdocs7 open jobs
All Jobs
Design + UX
Dev + Engineer
Legal
Marketing
Product
Content
Design + UX
new
San Francisco
Content
new
San Francisco
Product
new
San Francisco
Product
new
San Francisco
Marketing
new
San Francisco
Developer
new
San Francisco