Technical Writer - Remote Contract
About Us:
SentinelOne is defining the future of cybersecurity through our XDR platform that automatically prevents, detects, and responds to threats in real-time. Singularity XDR ingests data and leverages our patented AI models to deliver autonomous protection. With SentinelOne, organizations gain full transparency into everything happening across the network at machine speed – to defeat every attack, at every stage of the threat lifecycle.
We are a values-driven team where names are known, results are rewarded, and friendships are formed. Trust, accountability, relentlessness, ingenuity, and OneSentinel define the pillars of our collaborative and unified global culture. We're looking for people that will drive team success and collaboration across SentinelOne. If you’re enthusiastic about innovative approaches to problem-solving, we would love to speak with you about joining our team!
What are we looking for?
- Someone who is a genuine team player and who looks out for the best needs of the team and the company
- A person with a drive to create and mature policies, plans, standards, procedures, and work instructions
- Someone with excellent written and verbal communications skills that can assimilate existing documentation and then work within the document library to improve and expand upon it
- Someone who can work with SW developers, QA testers, support people, and operations people on a variety of tasks to help document what they do
- Someone who can work on an internal website for Information Security
- A person who can work independently and who is a self-starter
What will you do?
- Plan, develop, and write standard operating procedures and training materials
- Perform documentation gap analyses and develop plans for writing requirements
- Research regulations, standards, and guidance documents to develop best practices
- Work with subject matter experts to develop processes and document them
- Help keep an internal website devoted to Information Security up-to-date
- Help keep team’s Confluence and Sharepoint areas up-to-date
- Review and revise standard operating procedures, work instructions, templates, and forms at the cadence required by the regulatory framework
- Improve the document control processes
- Proofread and edit documents written by others
- Develop and provide training on processes to onboard new team members based on requirements and procedures
- Take initiative in tracking down the content needed to complete both technical documents as well as policies, plans, and procedures
What skills and knowledge you should bring?
- Proficient in writing technical “how to” information, such as procedures, task/sub-tasks and steps in a document-centric environment without having to reply too heavily on subject matter experts
- Skilled in learning and applying a technical vocabulary
- Adaptable to changing products, projects, and priorities
- In-depth understanding of good documentation practices in a corporate environment
- High degree of customer focus, interdependent partnering, initiative, innovation, team work
- Demonstrated ability to manage complexity and handle/prioritize multiple tasks
- Knowledge of regulations such as SOC 2, NIST 800 series, ISO 27001, and Fedramp (not required but good to have)
- High proficiency in procedure development and a thorough understanding of technical writing
- Experience with website development and knowledgeable of XML, HTML, and especially CSS
- Familiarity with the following: content management systems, Jira, Sharepoint, and Confluence
Preferred Qualifications:
- BA/BS in related field required and/or a minimum 4 years of proven experience in technical writing
- At least 4 years of experience in a technical environment, such as the software industry or cyber security space
SentinelOne is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
SentinelOne participates in the E-Verify Program for all U.S. based roles.