We are witnessing a massive shift of consumer behavior from offline to online. With it, there is a need for technologies that enable online businesses to thrive. Bolt is at the center of this universe working on the next generation of ecommerce, having created a best-in-class buying experience from checkout to fraud detection, payments and more. With our help, retailers can successfully compete with the online retail giants that have the means to invest in technology.
In response to the COVID-19 pandemic, Bolt adopted a hybrid approach to office work, allowing employees to work remotely or from our offices, once safe to do so. We have major offices in San Francisco, New York, Salt Lake City, and Toronto. While this is listed as a remote role, employees are welcome to work from our offices as often as desired.
Role Summary
As a technical writer at Bolt, you’ll take on a cross-departmental role to partner with stakeholders across engineering, product, support, and product marketing to create internal and external documentation for all of our major user personas (Merchants, Developers, and Shoppers). You’ll also take part in shaping our processes to ensure the scalability and quality of our documentation.
This is a great fit for those who are passionate about knowledge capture and user advocacy. Your insights will help shape the experience of our users and guide them through error messaging, configuration steps, payment processes, and more. Additionally, as a member of our Customer Education team, you’ll integrate your content into our broader education ecosystem, ensuring that we communicate technical operations and requirements consistently across multiple modalities. If you enjoy working with developers and customers, love writing and organizing content, and are highly motivated to deliver a top-notch customer experience, this is the right role for you!
From day to day you'll...
- Compile release notes for Bolt plugins and Bolt Checkout.
- Write and maintain user guides, configuration guides, walkthroughs, and troubleshooting articles on our external help center.
- Write and maintain developer-focused content such as API documentation, webhook tutorials, and other important references essential to a successful integration.
- Partner with engineering, product, support, solution engineering, product marketing, and customer success to build, improve, and innovate our learning materials.
- Collaborate with other members of the Education team to conduct peer reviews and hand off documentation for eLearning materials.
- Review existing assets for accuracy and consistency of style and tone to ensure all materials align with Bolt’s brand and our documentation stays evergreen.
- Advocate for end users by providing input during the design, build, and post-launch phases for features and products.
Requirements:
- 3+ years of experience writing developer-focused technical documentation for an external audience
- Outstanding written communication skills
- Demonstrated ability to quickly learn technical concepts
- Experience with tools like Confluence, Notion, and Jira
- Bonus: Experience with Javascript, HTML, CSS, SQL, GoLang
- Bonus: Experience with Git, Markdown, and Static Site Generators
- Bonus: Experience with JSON, TOML, YAML, and OpenApi 3.0
- Bonus: Experience in the eCommerce domain
- Bonus: Experience with shopping cart platforms such as Magento, WooCommerce, and BigCommerce
Perks:
- Competitive compensation
- Flexible Paid Time Off
- Comprehensive health coverage: Medical, Dental and Vision
- Retirement plans
- Wellness subsidy
- Cell phone reimbursement
- Monthly team events
- Paid parental leave
- Awesome teammates!
Bolt is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. If you have a disability or special need that requires accommodation, please let us know.