About Us

UJET is the world’s first and only cloud contact center platform for smartphone-era CX. By modernizing digital and in-app experiences, UJET unifies the enterprise brand experience across sales, marketing, and support, eliminating the frustration of channel switching between voice, digital, and self-service for consumers. Offering unsurpassed resiliency and the flexibility to deploy across leading public cloud infrastructures, UJET powers the world’s largest elastic CCaaS tenant at up to 22,000 agents globally and is trusted by innovative, customer-centric enterprises like Instacart, Turo, Wag!, and Atom Tickets to intelligently orchestrate predictive, contextual, conversational customer experiences.

Opportunity

We are looking for a Technical Writer to produce high-quality documentation that contributes to the overall success of our Cloud Contact Center solution. This position is unique in that we are searching for someone to join our team who has writing skills and technical abilities in the contact center industry. We have amassed a lot of documentation, which we need to consolidate. You'd start by delivering product and user documentation and helping to reinvent how we offer documentation, then go on to design and implement our developer information portal (APIs and SDKs). This role will shape the future of our developer documentation. 

Responsibilities

• Work with internal teams to gain a deep understanding of product capabilities and documentation requirements
• Research, write and maintain product documentation, release notes, and other technical literature that is appropriate for its intended audience
• Update, coordinate and consolidate current documentation into a centralized reusable content repository.
• Build out our processes for writing and hosting API & SDK docs. This would involve working closely with the developers and integrations team.
• Build and grow the developer-focused technical documentation (APIs, SDK’s, Implementation Guides)

Requirements

• Proven experience in a technical writing position in the contact center industry
• Ability to quickly grasp complex technical concepts and make them easily understandable in text and graphics
• Excellent written and verbal communication skills, Strong attention to detail
• Able to write in explanatory and procedural styles for multiple audiences
• Skilled at prioritization and multi-tasking. Able to thrive in a fast-paced startup environment
• Bachelor's degree in Computer Science or Engineering preferred but not required, or equivalent.
• Experience with MadCap Flare, or a similar help authoring tool and content management system
• Experience writing for the developer and technical audiences 
• Experience working with agile project management methodologies.
• Experience working with XML or Markdown-based documentation systems.

Please include a writing sample with your application to be considered for this position.
Compliance Responsibilities

Security, data protection and compliance (SDPC) are paramount to the success of our partnerships. All roles at UJET require compliance with legal and regulatory requirements and acceptance and adherence to all policies and standards within UJET. Personnel acknowledges they are personally responsible for reporting any suspected violations or abuse and are required to complete SDPC training and fulfill role-specific SDPC responsibilities.

Why UJET?

In addition to our great team and disruptive technology, we offer our teammates a competitive compensation and benefits package, work/life balance, unlimited vacation, stock options, monthly game nights, and more!

UJET is an Equal Opportunity Employer

Research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalized folks tend to only apply when they check every box. So if you think you have what it takes, but don't necessarily meet every single point on the job description, please still get in touch. We'd love to have a chat and see if you could be a great fit. (Thanks CultureAmp who came up with this statement - it’s too good and too important to not repeat).