Good writing is essential to creating a good customer experience. As a Technical Writer, you will translate complex user workflows into easily digestible steps. Core to this function is partnering with cross-functional leads to write and update help center queries and FAQs. You will need to develop a deep understanding of Quantcast products, diving into setup nuances at a granular level, to help support our self-service business.

Responsibilities

• Identify user needs, use cases and metrics to focus priorities
• Write, publish and maintain high-quality help content and user interface (UI) messaging
• Create helpful and scalable technical and product documentation
• Organize information in an easy-to-understand hierarchy, transforming the most complex ideas into simple ones
• Ensure documents are technically and mechanically accurate, and consistent with regard to clarity, flow, organization, completeness, and readability
• Collaborate with Engineers, Product Managers, Product Marketing and UX designers

Requirements

• 4+ years of experience in technical writing
• Digital advertising experience a plus
• Bachelor's degree in English, Journalist Technical Writing, or a related field
• Experience working closely with engineering and product management teams
• Experience in content management systems and/or help tools, ex. Zendesk, Pendo
• Strong attention to detail and ability to QA own work
• Excellent written and verbal communication skills
• Ability to work in a fast-paced and dynamic environment
• Passion for providing a great user experience

Quantcast owns and operates the world’s largest audience insights and measurement platform on the open internet. Fueled by live data drawn from more than 100 million web and mobile destinations, Quantcast applies machine learning technology to help marketers, publishers, and agencies grow their brands by better understanding and predicting consumer interactions in real-time. 

Founded in 2006, Quantcast is headquartered in San Francisco and has employees in over 20 offices across 10 countries. We are committed to building an inclusive and diverse environment where everyone can be their authentic self.