Want to change the way work…works? This is your moment.

RingCentral Glip integrates messaging with video to make conversation, collaboration and connection more meaningful than ever, no matter where or how people want to work.

The User Experience team is a critical part of the RingCentral Innovation organization and is the engine that makes RingCentral go. From Engineering to UX/UI to CloudOps, this is the place where the biggest ideas in cloud communications are imagined, developed, and delivered. If there’s a better way to bring people together, RingCentral Innovation is finding it, iterating on it, and sharing it with the world.

We’re as proud of our working environment as we are of our market success. You’ll find all the training, opportunity, and resources you could ever want here - with all the work/life benefits you expect, and none of the micromanagement. RingCentral regularly brings home Best Place To Work awards from locations all over the world, and outstanding company ratings on Glassdoor and Comparably!

RingCentral surrounds you with world-class technology and talent, in a people-first environment built from the ground up to help you do the best work of your career. We’re not just changing the nature of communication and teamwork. We’re winning, together.

We’re looking for an experienced UX content strategist to grow our team! You’ll report to the Director of Content Strategy and you’ll be responsible for structuring and designing user-centered content and writing clear, concise and engaging microcopy with the goal of continuously optimizing the quality of our products. This includes understanding user needs and business goals, identifying opportunities to improve the user experience, testing content and iterating accordingly. In short, you’ll develop strategies at a macro level as well as implement them with hands-on writing.

You’ll be working alongside designers, architects, product managers, developers, and marketers to look at new products holistically, develop testable value hypotheses, map experiences, and craft engaging onboarding flows.

You adapt well to changing priorities and different flavors of projects, from forward-thinking initiatives to clearly defined projects that move fast and are quick wins for the team. You must be able to work independently on multiple projects, engaging at all levels of the organization from individual contributors to executive staff. You demonstrate a passion for improving the customer experience and understand that culture is the foundation of success in UX.

Job Description:

• Provide strategic content direction on high-priority projects that improve the user experience

• Write clear, concise, and compelling product content that focuses on helping our customers get their jobs done and promotes better feature adoption

• Help scale editorial processes, standards, and quality measures

• Define a style and nomenclature guide for all administrative features of our product

• Contribute to our product content style guide, terminology database, and design system

• Build strong relationships and collaborate with designers, researchers, product managers, developers, marketers, and other stakeholders across the company

• Work closely with the user research team to understand our customers’ communication needs in order to enable evidence-based decision-making

• Contribute to the growth and culture of the UX team

Qualifications:

• Bachelor’s degree or higher from an accredited university in English, journalism, communications, marketing, creative writing, technical writing, information management, or a related field

• 5+ years of writing experience in a global environment

• Proven content strategy development and product content writing skills, ideally at a consumer tech company

• A high level of empathy for the customer; familiar with Design Thinking methodologies

• Strong portfolio, showcasing strategic work samples as well as UX-focused writing samples and style guidelines

• Superior written and verbal communication skills, with a keen eye for detail

• Ability to work through ambiguity and competing priorities

Preferred qualifications:

• Master’s Degree in English, journalism, communications, marketing, creative writing, technical writing, information management or a related field

• Experience working on enterprise, business collaboration, or SaaS tools; with strategic initiatives for voice and/or video products

• Experience with product localization processes and creating source content for global audiences; crafting and governing content standards

Benefits And Amenities:

RingCentral offers all the work/life benefits you could ever want, (and none of the micromanagement.)

• Comprehensive medical, dental, vision, disability, life and pet insurance

• Flexible PTO

• 401K match and ESPP

• Wellness programs including virtual yoga, bootcamp, and meditation classes

• Paid parental leave

• Milkstork parental account

• New parent gift box

Say hello to the future of work. And the end of the resume black hole.

We didn’t create Glip specifically for hiring, but we might as well have. No more wondering if your resume was jettisoned into the vast emptiness of space. Sign up for Glip (it’s free, no downloads) and discover how smooth, informative and easy the hiring process can be. So, start meeting on www.Glip.com — and we look forward to connecting soon.