UX Writer/Copywriter at KeepTruckin

| San Francisco
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Who We Are:

KeepTruckin is on a mission to modernize the trucking industry. With the leading fleet management platform, we are bringing trucks online and fundamentally changing the way freight is moved on our roads. 

We see our hard work rewarded in tangible ways every day and we believe that intelligence is most powerful when paired with humility. We’re motivated by the opportunity to impact and improve every facet of a trillion-dollar industry that touches everyone’s lives. KeepTruckin is proud to be a Forbes Cloud 100 company, a 2020 Career-Launching Company by Wealthfront and named a Forbes Best Startup Employer 2020.

About the Role:

You'll work with Product Design to build smart and intuitive experiences for the people, businesses, and fleets who use our solutions. You should be able to fluidly translate features into benefits and empathetically guide people through complex interactions with simplicity. You’ll craft language to help customers achieve goals, codify project strategy, define vision and help clearly explain what we’re making—and most importantly—WHY we're making it. You bring a strong portfolio that demonstrates your craft and effectiveness as a writer along with 4+ years of UX writing or related experience writing copy for an industry audience. You have a degree in Human Computer Interaction, Design, English, Advertising, Marketing, Psychology, or any concentration that cultivates systematic thinking around language and narrative development.

What You'll Do:
  • Work with product managers, visual designers, engineers, product marketing to rapidly ship intuitive experiences
  • You’ll drive UX copy across digital and physical experiences both in-app and across packaging and experiential
  • Quickly change gears, working with different products and teams to manage multiple projects at once
  • Create order and process and develop effective playbooks, and guidelines that scale storytelling across products
  • Build compelling long-term strategies that drives content extensibility while using research and data to inform and validate your work in a fast-pace iterative cadence. 
What We're Looking For:
  • Strong sense of ownership from product ideation, through development, and launch
  • You manage ambiguity and drive towards results with a background that includes copywriting or content strategy
  • Marketing copywriting/brand writing/direct response writing a strong plus
  • Experience writing clear, conversational copy which is easily followed by either a reader or listener: e.g. a script for a how-to-guide
  • The ability to use data and research to uncover the most effective language for every touchpoint and to measure the impact of your work against product goals
  • Faculty to write clear, intuitive writing that can shift in tone from SMB to enterprise
  • The ability to strategically prioritize multiple projects
  • An interest in problem-solving in a rapidly evolving landscape and UX writing experience in a fast-growing software-driven environment

Creating a diverse and inclusive workplace is one of KeepTruckin's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives. 

Please review our Candidate Privacy Notice here.

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Technology we use

  • Engineering
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PythonLanguages
    • RubyLanguages
    • ScalaLanguages
    • SqlLanguages
    • SwiftLanguages
    • AWSLanguages
    • PostgresLanguages
    • LinuxLanguages
    • AnsibleLanguages
    • SpringLanguages
    • jQuery UILibraries
    • ReactLibraries
    • ReduxLibraries
    • HadoopFrameworks
    • Ruby on RailsFrameworks
    • PostgreSQLDatabases

Location

Our headquarters are located in the heart of the city’s bustling South of Market (SOMA) neighborhood, a short walk from major public transit lines.

An Insider's view of KeepTruckin

How has your career grown since starting at the company?

I started on our Customer Success team 3 years ago. When I saw we were hiring internally for the Product team, I knew this was an opportunity I couldn’t pass up. Since I joined the Product team, I’ve been paired with a mentor, attended the Women in Product Conference & have been given so many opportunities to continue learning about Product Mgmt.

Breanna

Product Manager

What are KeepTruckin Perks + Benefits

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
KeepTruckin proudly sponsors Employee Resource Groups. These groups amplify the voices and stories of our employees and create spaces for them to connect, collaborate, and develop their careers.
Team owned deliverables
Team based strategic planning
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Someone's primary function is managing the company’s diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
KeepTruckin employees can contribute up to $2750 annually to their FSA.
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Mental Health Benefits
We offer comprehensive mental health benefits through Modern Health.
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Acme offers stock options through its employee profit sharing program, including vesting over a four-year period.
Performance Bonus
Child Care & Parental Leave Benefits
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
KeepTruckin teams can host outings Quarterly.
Free Daily Meals
We provide breakfast foods and snacks daily. Employees get free lunch every day of the week.
Game Room
Our game room includes Ping Pong, Pool Table, Foosball, Shuffle Board, Video Games.
Stocked Kitchen
KeepTruckin has a fully stocked kitchen including unlimited snacks, coffee, tea and all of the on-tap beer and kombucha you can handle.
Happy Hours
Happy hours are hosted once per month. See our instagram @keeptruckinhq for details!
Recreational Clubs
KeepTruckin has office sports leagues year-round. We currently hold the title for back to back Basketball Champs in the San Francisco Equinox League!
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
KeepTruckin. offers employees professional development opportunities like the ability to attend job related conferences and seminars.
Diversity Program
Lunch and learns
KeepTruckin hosts lunch and learn meetings for our interns bi-weekly and all are invited to attend!
Cross functional training encouraged
Promote from within
Mentorship program
Our mentorship program includes Career mentoring and Leadership mentoring.
Online course subscriptions available
Customized development tracks
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