CRM Product Owner (Afterpay Sales)

Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn't work together.
So we expanded into software and started building integrated, omnichannel solutions - to help sellers sell online, manage inventory, offer buy now, pay later functionality, book appointments, engage loyal buyers, and hire and pay staff. Across it all, we've embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow in one place. Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth, enabling sellers to capture the next generation shopper, increase order sizes, and compete at a larger scale.
Today, we are a partner to sellers of all sizes - large, enterprise-scale businesses with complex operations, sellers just starting, as well as merchants who began selling with Square and have grown larger over time. As our sellers grow, so do our solutions. There is a massive opportunity in front of us. We're building a significant, meaningful, and lasting business, and we are helping sellers worldwide do the same.
The Role
At Square, we build elegant solutions to solve real problems. As a CRM Product Owner, you will be a part of the Block Sales Strategy & Operations - CRM Solutions team, with a focus on designing and creating enterprise solutions for Afterpay's global Business Development, Sales, and Account Management teams. You will collaborate closely with partners in Sales Strategy, Operations, Data, Marketing, Product, and Engineering.
As part of this role, you will understand our internal users' workflows, our overarching Sales strategy, and will focus on increasing the efficiency of our vertically integrated operations, building scalable platforms, innovating with AI solutions, and creating excellent internal tools that help develop & customize Sales workflows.
You Will

• Inspire creativity and translate Go-To Market executive strategy to ensure cohesiveness across Sales functions
• Be the expert on product, solution, and process domain relating to sales business processes like Lead Management, Deal Management, and Renewals/Retention workflows
• Consult and guide partners to maximize value of connected applications including Salesforce Sales Cloud, Slack, and other third-party sales enablement tools
• Act as a strategic technology partner and maintain relationships with product managers, business leadership, and sales engineering teams
• Strategize future technology investments to align with business goals and objectives
• Manage overall project intake, prioritization, and definition processes for supported business partners
• Establish KPI metrics to understand return on investments and impact on process domain
• Identify and mitigate risks, dependencies, and impacts across cross-functional business and technology teams
• Oversee delegation and execution of strategic initiatives by a team of Business Systems Analysts, QAs, and Developers
• Collaborate with CRM Platform and Architecture teams to ensure successful implementation of user-friendly, scalable solutions
• Maintain and report on overall initiative and roadmap progress, status, and health
• Lead requirements gathering sessions, document current and future state business processes, and understand business priorities to recommend technology solutions
• Identify opportunities to improve or automate current state business processes
• Create user stories to support the design and development of Salesforce solutions
• Manage, groom, prioritize backlog, and partner with the delivery team for delivery
• Help improve standardization and adoption of common practices
• Strong data analysis skills and experience improving data quality

You Have

• You have:
  • BS in Information Systems, Computer Science or other relevant degree
  • 5-8 years of product management experience, with at least 2 years building internal tools
  • 5+ years of enterprise experience using Salesforce (Sales Cloud focus) to develop business solutions for core Sales Processes (Lead Management, Deal Management, Renewals/Retention)
  • Led the delivery of company-wide CRM product programs
  • Experience in how to summarize complex internal needs to various stakeholders across the organization
  • Expertise in developing a multi-year vision and accompanying product roadmap
  • Experience with project management methodologies to manage timelines
  • Experience with agile-scrum methodologies for sprint execution
  • Understanding of core CRM principles including marketing and sales operations
  • Previous roles in a consulting or high growth, tech environment
  • Impeccable user experience focused mindset
• Even better:
  • Certified Salesforce Administrator, App Builder, Sales Cloud Consultant
  • Previous roles in a consulting or high growth, tech environmentTechnologies We Use and Teach

We're working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is an equal opportunity employer evaluating all employees and job applicants without regard to identity or any legally protected class. We will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and "fair chance" ordinances. We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we're doing to build a workplace that is fair and square? Check out our I+D page .
Block takes a market-based approach to pay, and pay may vary depending on your location. U.S. locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate's starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.
To find a location's zone designation, please refer to this resource . If a location of interest is not listed, please speak with a recruiter for additional information.
Zone A:
$148,700 - $223,100 USD
Zone B:
$141,300 - $211,900 USD
Zone C:
$133,800 - $200,800 USD
Zone D:
$126,400 - $189,600 USD
Use of AI in Our Hiring Process
We may use automated AI tools to evaluate job applications for efficiency and consistency. These tools comply with local regulations, including bias audits, and we handle all personal data in accordance with state and local privacy laws.
Contact us at [email protected] with hiring practice or data usage questions.
Every benefit we offer is designed with one goal: empowering you to do the best work of your career while building the life you want. Remote work, medical insurance, flexible time off, retirement savings plans, and modern family planning are just some of our offering. Check out our other benefits at Block.
Block, Inc. (NYSE: XYZ) builds technology to increase access to the global economy. Each of our brands unlocks different aspects of the economy for more people. Square makes commerce and financial services accessible to sellers. Cash App is the easy way to spend, send, and store money. Afterpay is transforming the way customers manage their spending over time. TIDAL is a music platform that empowers artists to thrive as entrepreneurs. Bitkey is a simple self-custody wallet built for bitcoin. Proto is a suite of bitcoin mining products and services. Together, we're helping build a financial system that is open to everyone.