Customer Success Product Director

Say hello to opportunities.

It’s not everyday that you consider starting a new career. We’re RingCentral, and we’re happy that someone as talented as you is considering this role. First, a little about us, we’re a $2 Billion annual revenue company with double digit Annual Recurring Revenue (ARR) and a $93 Billion market opportunity in UCaaS, Contact Center and AI-powered adjacencies. We invest more than $250 million annually to ensure our AI-enabled technology and platforms meet or exceed the needs of our customers. 

RingSense AI is our proprietary AI solution. It’s designed to fit the business needs of our customers, orchestrated to be accurate and precise, and built on the same open platform principles we apply to our core software solutions.

This is where you and your skills come in. We’re currently looking for a Customer Success Product Director:

Drive customer engagement and satisfaction with RingEX, our AI-powered communication and collaboration service. Own customer success from onboarding to full adoption, including new feature introductions, measured by engagement and upsell.
Responsibilities:

• Product Strategy & Roadmap: Define and drive customer success product strategy. Align roadmap with company goals and market opportunities. Use data, feedback, and analysis to drive feature development. Focus on Product Led Growth (PLG) for adoption and monetization. Monitor churn, satisfaction, usage, and adoption.

• Feature Intake & Prioritization: Gather and prioritize new feature requests for phone, messaging, meetings, app experience, and desktop app releases.

• Phone Functionality Management: Oversee UI changes and new features based on customer feedback and business needs.

• Desktop App Release Management: Manage desktop app builds and releases, including support for various environments.

• Team Management: Direct and mentor a team of Product Managers in California and in Asia.

• Stakeholder Communication & Transparency: Oversee go-to-market strategies and product launches. Manage expectations and maintain transparency with cross-functional leaders.

Qualifications:

• 5-10 years product management experience, 2+ years at director level, with SaaS solutions.

• Ability to make rapid decisions balancing business value and resource availability.

• Bachelor's degree in computer science, engineering, or related field.

• Experience partnering with engineering and design teams.

• Excellent written and presentation skills.

• Ability to simplify complex issues.

• Track record of managing the product life cycle.

• Cross-functional leadership.

• Knowledge of cloud voice/video communication (Bonus).

• Experience with distributed teams (Bonus).

• MBA (Bonus).

What we offer:  

• Comprehensive medical, dental, vision, disability, life insurance

• Health Savings Account (HSA), Flexible Spending Account (FSAs) 

• 401K match and ESPP

• Paid time off and paid sick leave

• Paid parental and pregnancy leave 

• Family-forming benefits (IVF, Preservation, Adoption etc.)

• Emergency backup care (Child/Adult/Pets)

• Employee Assistance Program (EAP) with counseling sessions available 24/7

• Free legal services that provide legal advice, document creation and estate planning

• Employee bonus referral program

• Student loan refinancing assistance

• Employee perks and discounts program

RingCentral’s Product Management team works closely with our customers to define the real-world collaboration challenges people face, and help develop groundbreaking solutions to solve them. Together, we drive strategy and roadmaps to delight our current customers and win new market share.  We care deeply about customer experience, understand that great products should solve real-world problems, and believe that saying “no” is sometimes just as important as adding new features. 

RingCentral’s work culture is the backbone of our success. And don’t just take our word for it: we are recognized as a Best Place to Work by Glassdoor, the Top Work Culture by Comparably and hold local BPTW awards in every major location. Bottom line: We are committed to hiring and retaining great people because we know you power our success.

About RingCentral

RingCentral, Inc. (NYSE: RNG) is a leading provider of business cloud communications and contact center solutions based on its powerful Message Video Phone™  (MVP™) global platform. More flexible and cost effective than legacy on-premises PBX and video conferencing systems that it replaces, RingCentral® empowers modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, any device, and any location. RingCentral is headquartered in Belmont, California, and has offices around the world.

RingCentral is an equal opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We are committed to providing reasonable accommodations for individuals with disabilities during our application and interview process. If you require such accommodations, please click on the following link to learn more about how we can assist you.

If you are hired in Belmont, CA the compensation range for this position is between $194,600 and $278,000 for full-time employees, in addition to eligibility for variable pay, equity, and benefits. Benefits may include, but are not limited to, health and wellness, 401k, ESPP, vacation, parental leave, and more! The salary may vary depending on your location, skills, and experience.

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