Customer Success Representative

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Passionate about precision medicine and advancing the healthcare industry?

Recent advancements in underlying technology have finally made it possible for AI to impact clinical care in a meaningful way. Tempus' proprietary platform connects an entire ecosystem of real-world evidence to deliver real-time, actionable insights to physicians, providing critical information about the right treatments for the right patients, at the right time.

 Responsibilities:

  • Act as a link between external customers and internal operations, while demonstrating a positive and professional image through phone and e-mail communications with providers and care teams
  • Successfully manage high volume of client-facing interactions and establish strong rapport with partners
  • Use problem solving skills to create and offer solutions to customers of varied complexity
  • Provide phone and email support and education to customers and patients about Tempus products and services 
  • Document all communication and maintain appropriate records and maintain a database of client information
  • Lead/assist in clinical data delivery for Tempus-sequenced patients
  • Work in a team towards group goals regarding client growth and operational efficiency
  • Work from 9am-5pm CT Monday through Friday

Required Knowledge and Skills:

  • 4 year college degree, preferably in Biological Sciences or a similar discipline
  • Exceptional written and oral communication skills, with high level of professionalism and enthusiasm
  • Ability to understand and communicate scientific and/or technical information
  • Ability to work well under pressure and maintain a professional and positive demeanor
  • Adaptable to changing procedures, policies and work environment
  • Highly organized and systematic, superb attention to detail and ability to complete tasks with a high degree of accuracy
  • Proven initiative and ability to work as part of a high-level team while working independently on mission-critical tasks
  • Speedy & adaptable learner with general office equipment and software knowledge and computer proficiency
  • Bilingual a huge plus

#LI-SW1

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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Technology we use

  • Engineering
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Location

Our Redwood City office is located in a waterfront neighborhood at the heart of Silicon Valley, providing convenient access to tech hubs and boasting a thriving business scene. With excellent transport options and a range of dining choices, it's a dynamic hub for professionals and tech enthusiasts.

An Insider's view of Tempus AI

What’s the vibe like in the office?

The casual setting here in the Chicago office makes everyone less intimidating and more approachable. It's nice to be in an environment where our day-to-day work actually makes a difference, I feel valued. Tempus is also great at welcoming everyone with different backgrounds.

Alexis

Clinical Lab Associate

How do you collaborate with other teams in the company?

I collaborate with various hiring teams on a daily basis. Through weekly meetings, strategic planning, events, and messaging, hiring teams and I have built a collaborative hiring process and have become trusted partners to bring top talent to Tempus. We rely on honest communication, shared goals, and the right tools to set us up for success!

Emma

Recruiter

How does the company support your career growth?

I am always looking for the next opportunity to grow my career, and Tempus has a wealth of opportunities in many departments. Through emerging leaders programs and ongoing conversations with my managers, Tempus has always been supportive in guiding me to find work that is fun, interesting, and maximizes my potential.

Aaron

Senior Operations Manager

What are some things you learned at the company?

One of the things that molded my growth was seeing how much thought goes into the decisions, and how much leadership seeks feedback from the people around them, to help understand the impact of decision-making. Just being a sponge in the room is inspiring. I adapted the styles of many leaders here and use that to create my own leadership style.

Anita

Laboratory Operations Manager

What are Tempus AI Perks + Benefits

Tempus AI Benefits Overview

Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Short-Term Disability Insurance
Flexible Spending Account
Commuter Benefits
Parental Leave
Charitable Matching Program
Employee Assistance Program (EAP)
Pet Insurance
Company Cafeteria with Breakfast, Lunch & Grab & Go Options
Stocked Kitchen with Snacks
On-Site Barista
Discounted Gym Membership
Discounted Divvy Membership
Diversity & Inclusion Initiatives
Team & Company Outings

Culture
Volunteer in local community
Open door policy
OKR operational model
Team based strategic planning
Pair programming
Open office floor plan
Employee resource groups
Employee-led culture committees
Hybrid work model
Flexible work schedule
Remote work program
Diversity
Highly diverse management team
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance + Wellness
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Wellness programs
Mental health benefits
Financial & Retirement
401(K)
Company equity
Charitable contribution matching
Child Care & Parental Leave
Generous parental leave
Family medical leave
Vacation + Time Off
Unlimited vacation policy
Generous PTO
All staff in Tempus’ laboratories are subject to Tempus’ separate laboratory PTO policies.
Paid volunteer time
Paid holidays
Paid sick days
Flexible time off
Bereavement leave benefits
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Some meals provided
Company-sponsored happy hours
Onsite office parking
Recreational clubs
Relocation assistance
Professional Development
Job training & conferences
Lunch and learns
Promote from within
Mentorship program
Continuing education available during work hours

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