Grove is a B-corp that prioritizes social & environmental impact as well as profits. We run on data to make decisions that impact all aspects of the company, you will play a key role in how data will impact retention. In this role, you will help us understand our customers better and push retention to the next level. As a member of the Analytics team, you will collaborate with cross-functional partners on a wide range of complex retention problems.  You will also work closely with your fellow analysts to make sure that our company-wide BI platform is scalable, sensible, and maintainable. You'll provide analyses that can be actioned by teams across the company, and help drive insights upstream to influence company strategy.

You will be trusted to independently identify and dive into complex business questions and produce actionable insights. The role will drive key operational KPIs around customer engagement, product discovery efficiency, conversion, retention, among others. As with all data, it must be accurate, thus you will also be responsible to ensure that our data analysis and reports are available (sometimes data pipeline work is needed from scratch), correct, rigorous (e.g. statistically-backed), and easily accessible via reports & dashboards. 

Your Impact

• Act as a champion for a data-driven culture and share A/B testing best practices within as well as outside the Analytics team, educate business stakeholders on data usage & methodologies
• Apply expertise in quantitative analysis and data mining to extract actionable insights on customer behaviors
• Lead the design of and evaluate experiments of features that impact user behavior, delivery of dashboards to measure the health of customers
• Work collaboratively with Retention and Product teams to identify trends and implement features to drive loyalty, LTV, and reduce customer churn rates.
• Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee of this job.
• Duties, responsibilities and activities may change at any time with or without notice

About You

• You have 5+ years professional experience in analytics on a marketing team, understand marketing A/B testing workflow. Ecommerce experience is a plus
• You are highly collaborative, a strong communicator and are comfortable working on a high-performing team with shifting priorities; experience with any kind of CRM tools is a plus
• High proficiency in SQL required with some basic exposure to either Python or R for more advanced statistical analysis and visualization; experience with Looker/LookML/dbt is a plus
• You have a gut feel for how to separate signal from noise, and constantly apply the 80/20 rule to ‘sanity check’ that you are on the right path, before spending too much time pursuing a dead end
• You love to work hard, learn fast, and make an impact right away 

Let’s do this

We're building a diverse and inclusive work environment where we learn from each other. We welcome people of diverse backgrounds, experiences, abilities and perspectives. We are an equal opportunity employer and a fun place to work. Come join the community at Grove. It's a heck of a lot of fun, and we'd love to tell you more about it.

If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to [email protected].

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.