About Kraken

Kraken is changing the world. Join the revolution!

Our mission is to accelerate the adoption of cryptocurrency so that you and the rest of the world can achieve financial freedom and inclusion. Founded in 2011 and with over 4 million clients, Kraken is one of the world’s largest, most successful bitcoin exchanges and we are growing faster than ever. Our range of successful products are playing an important role in the mainstream adoption of crypto assets. We attract people who constantly push themselves to think differently and chart exciting new paths in a rapidly growing industry. Kraken is a diverse group of dreamers and doers who see value in being radically transparent.

In our first decade Kraken has risen to become one of the best and most respected crypto exchanges in the world. We are changing the way the world thinks about money and finance. The crypto industry is experiencing unprecedented growth and Kraken is leading the charge. We’ve grown from 70 Krakenites in January 2017 to over 1800 today and we have no intention of slowing down.

This is a fully remote role.

We’re accepting applicants for a business analyst who provides first rate project support to our Funding group and take ownership of project work, bugs and feature requests related to funding areas. You will work directly with department Leads, subject matter experts, product managers and engineers to help refine and produce a best in industry funding experience and ensure bugs are escalated and resolved as quickly as possible.

You are data driven, and always look for evidence to justify the importance and priority of requests. You will seek opportunities and solutions to help to maximize the number of successful client interactions, and strive to improve the productivity and efficiency of our funding teams.

Attention to detail is a must as is being process-driven and efficient. We are looking for people who can grow with the role, so that means having a passion for learning and coming up with new ideas. We want people to own the process and continuously look for a better way to get things done.

Our team is one of the best in the industry, and we’re looking for people who can make us better. Many of us work remotely, but we’re in touch with each other constantly. We collaborate to solve tough problems and meet regularly to stay up to date on what’s going on in the company and industry. We have a great community, and many of us have become close friends.

Responsibilities

• Own and drive specific projects, working alongside multiple stakeholders from different departments
• Handle internal communication channels and lead Funding team communications with Product, Engineering and other departments
• Escalating bugs and features for the Funding teams (fiat, crypto, and our various banking providers)
• Help develop and maintain procedural documentation and training materials in alignment with internal policies.
• Participate in projects and any other special tasks assigned, such as automating key processes or leveraging technology solutions.
• Document all changes timely in the team change logs
• Keep the bugs and feature requests board up to date
• Lead the funding product triage meetings




Specific day-today tasks you may be in charge of:

• Perform process analysis to ensure the team is operating as lean and efficiently as possible
• Ensure the team is notified of changes in advance and help coordinate team documentation updates
• Keep up to date with the relevant product roadmaps 
• Write initial requirements for new product changes, automations and streamlining requests
• Test and reproduce bugs before submitting bug reports
• Perform analysis and define the data requirements necessary to substantiate and justify requests
• Attend product meetings with Leads to discuss issues
• Write and file JIRA tickets
• Track status of JIRA tickets through to completion
• Coordinate testing efforts with funding specialists




Personal Qualities:

• Strong ownership mentality.
• Strong written English communication skills
• Strong cross functional relationship building skills
• Critical thinking and research skills
• Strong time management and multitasking skills
• Detail oriented
• Proactive problem solving and ingenuity
• Loves helping people
• You are curious and seek to improve how things are done
• You have the ability to work independently as well as part of a tightly-knit team
• Excellent attention to details with an analytic mindset




Experience Required:

• 1 years business analysis experience




Desirable Experience:

• Financial services experience
• Crypto industry experience

We’re powered by people from around the world with their own unique backgrounds and experiences. We value all Krakenites and their talents, contributions, and perspectives.

Check out all our open roles at https://www.kraken.com/careers. We’re excited to see what you’re made of.

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