Business Operations Associate
Why TrueAccord?
Debt collection is failing consumers. Every year, more than 70 million Americans have negative experiences with the collections process, and they deserve a much better treatment - more relevant, more digital, less abrasive. That’s why banks, lenders, and industry leaders are coming to TrueAccord for innovative solutions in recovering outstanding receivables.
TrueAccord is a category-defining company. We combine machine learning with a human-based approach to guide both lenders and borrowers through a challenging financial process. With a world-class leadership team, passionate and driven team members, and a diverse and growing client base, TrueAccord is well positioned for continued success.
The Position:
Engage is a fast-growing, pre-product/market fit consumer SaaS product that is on its way to becoming the new standard for consumers looking to get out of debt and achieve financial health. Built on top of the consumer trust that TrueAccord has successfully developed since 2013, Engage paves the path to financial well-being for millions of consumers. This is a unique opportunity for your work to make a real impact in the world and in people’s lives.
You will be an integral part of the founding Engage team. You're a creative and independent thinker and a “can-do” problem solver. You thrive in variable, fast-paced environments and bring a positive attitude to everything you do. You know what it takes to do more with less, and you bring a mindset of resourcefulness to all that you do. We have a small, lean, team so you’ll learn every major function of a startup from operations and analytics to product and marketing.
Responsibilities
- Analyze data to make recommendations on how to make our product better, drive more growth, make our operations more efficient.
- Handle day-to-day operations, including engaging with consumers over email and text and managing data quality.
- Optimize operations to make our processes more efficient and effective and lay out the product roadmap to automate operations.
- Drive growth strategies, including managing our social media accounts, online community, content, and partnerships.
Desired Skills and Experience
- Bachelor's Degree required. Business or technical background is a plus.
- Exceptional written and verbal communication skills.
- Advanced analytical skills (Excel and/or SQL) and a sharp eye for process improvement.
- A goal-driven and detail-oriented approach to your work.
- A passion for innovation and a mind for creative problem-solving.
- A desire to make a difference in the lives of Americans who are struggling financially.
Bonus Points
- Knowledge or experience in FinTech.
- Passion for personal finance.
- Design or programming skills.
What TrueAccord offers you + Culture & Benefits
TrueAccord is distributed company with a major presence in the San Francisco Bay area and Lenexa, KS. We offer a healthy work environment that continuously builds an inclusive and diverse culture where everyone is able to develop the best version of themselves. We are a dynamic group of people who are subject matter experts with a passion for change.
We offer:
*** Generous paid time off
*** Paid training
*** We promote work/life harmony
*** Paid holidays
*** Health, dental and vision benefits
*** 401K with matching
Our teams are crafting solutions to big problems every day. If you’re looking for an opportunity to do impactful work, join TrueAccord and make a difference.
Our Dedication to Diversity & Inclusion
TrueAccord is an equal opportunity employer. We promote, value, and thrive with a diverse & inclusive team. Different perspectives contribute to better solutions and this makes us stronger every day. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.