Business Systems Analyst at RingCentral
Some people go to work.
At RingCentral, you’ll change the way the world works.
RingCentral is the global leader in cloud-based communications and collaboration software. We are fundamentally changing the nature of human interaction—giving people the freedom to connect powerfully and personally from anywhere, at any time, on any device.
We’re a $1.5 billion company that’s growing at 30+% annually and we’re expanding our Information Technology (IT) Team to make sure we stay ahead of the competition.
POSITION TITLE: Business Systems Analyst (Full Time; Multiple Openings)
JOB DESCRIPTION: Responsible for engaging with business stakeholders to understand systems and user needs, analyzing complex processes and translating them into business and functional requirements.
JOB DUTIES: Acts as the liaison between the business units, technology teams and support teams; Analyze existing and future business processes, systems and flows of data; Develop and maintain documentation related to developing and modifying business processes and systems; Participate in systems implementation projects (requirements documentation, systems configuration, test documentation/execution, issue identification and resolution); Critically evaluates information gathered from multiple sources, decomposing high-level information into details, and abstracting up from low-level information to a general understanding; Distinguish user requests from underlying needs to align with macro vision and strategy; Gather information, investigate issues, identify potential solutions and present to both Business and IT stakeholders; Work closely with Vendors, Implementation Partners, Architects, Developers and Business Units to ensure technical compatibility and user satisfaction; Facilitate review sessions with functional owners, subject matter experts and end-user representatives; Oversee the project lifecycle for projects within HR and Legal systems; Work with various teams to develop project milestones and timelines for development, UAT, production validation and go live; Ensure training and timely communications in accordance with project timelines; Engage other areas of HRIS such as security, reporting, production and participate in change management support to ensure projects are addressed from end to end and the needs, interests and success criteria of the business are met.
REQUIRED SKILLS/TOOLS: Experience with HCM, PeopleSoft, Workday, XSLT, XTT, XML, REST, SOAP, WSDL, Workday Studio and Dashboards is required.
QUALIFICATIONS: US Master’s degree in Computer Science, Applied Computer Science or a related field, or foreign equivalent, plus two (2) years of related experience, or US Bachelor’s degree or equivalent in Computer Science, Applied Computer Science or a related field plus five (5) years of related experience, is required. Will accept 6 years of higher education culminating in a master’s degree. Within the foregoing parameters, any suitable combination of education, training and experience is acceptable.
What we offer:
RingCentral offers all the work/life benefits you could ever want, (and none of the micromanagement.)
Comprehensive medical, dental, vision, disability, life insurance
Health Savings Account (HSA), Flexible Spending Account (FSAs) and Commuter Benefits
401K match and ESPP
Wellness programs including 1:1 wellness coaching through TaskHuman and meditation guidance through Headspace
Paid parental leave and new parent gift boxes
Employee Assistance Program (EAP) with counseling sessions available 24/7
Rocket Lawyer services that provide legal advice, document creation and estate planning
Employee bonus referral program
RingCentral’s IT team ensures company data is accessible, secure, and optimized in ways that provide maximum competitive advantage. We are constantly discovering, developing and deploying innovations that power productivity and drive better decisions for our customers. Our IT professionals are talented, ambitious, out-of-the-box thinkers who love to learn on the job—planning, deploying and maintaining state-of-the-art technology to deliver flawless performance 24/7/365.
RingCentral’s work culture is the backbone of our success. And don’t just take our word for it: we are recognized as a Best Place to Work by Glassdoor, the Top Work Culture by Comparably and hold local BPTW awards in every major location. Bottom line: We are committed to hiring and retaining great people because we know you power our success. RingCentral offers on-site, remote and hybrid work options optimized for the ways we work and live now.
RingCentral, Inc. (NYSE: RNG) is a leading provider of business cloud communications and contact center solutions based on its powerful Message Video Phone™ (MVP™) global platform. More flexible and cost effective than legacy on-premises PBX and video conferencing systems that it replaces, RingCentral® empowers modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, any device, and any location. RingCentral is headquartered in Belmont, California, and has offices around the world.
RingCentral is an equal opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.