Business Sytems Analyst, Legal

| Peninsula
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We are looking for a Business Systems Analyst who will engage with business stakeholders in Legal (Legal Operations, Contract Lifecycle Management, Export Control & Compliance, Procurement) to understand business processes and user needs from business systems, drill into the details to analyze complex processes and translate them into business and functional requirements. You will be responsible for documenting requirements in detailed elaborate format, defining scope and objectives, systems configuration, testing, implementation, continuous improvement, and ongoing support. To ensure we provide optimal service, you will be skilled at business processes and methodologies along with a strong analytical and data modeling background.  

 

Responsibilities: 

 

Business Requirements & Analysis:  

  • Works closely with business partners, internal or external, to understand processes, gaps and goals  

  • Lead Business Requirements sessions and Interview cross functional Subject Matter Experts (SMEs) to elicit business requirements 

  • Analyze existing and future state business processes, systems and flows of data  

  • Develop and maintain documentation related to developing and modifying business processes and systems 

  • Partner with business, internal and external technology teams to define associated system requirements and solutions  

  • Participate in systems implementation projects (requirements documentation, systems configuration, test documentation/execution, issue identification and resolution)  

  • Critically evaluates information gathered from multiple sources, decompose high-level information into details, abstract up from low-level information to a general understanding 

Business Solutions Design & Delivery:  

  • Proactive and takes initiative to gather information, investigate gaps / issues, identifies potential solutions and presents to both Business and IT stakeholders  

  • Work closely with Vendors, Implementation Partners, Architects, Developers and Business Units to ensure technical compatibility and user satisfaction  

  • Lead administrator tasks on the DocuSign CLM implementation, troubleshooting, configuring and managing the system as needed. 

  • Provide first level support for training, data requests, dashboards and reporting. 

  • Understand workflows such as navigating the User Interface, manage templates, playbook terms, clauses and documents, configuring / editing workflows, creating and editing custom reports. 

  • Engage in other areas such as Security, Compliance (SOX), Reporting,  

  • Facilitate review sessions with functional owners, subject matter experts and end-user representatives  

  • Oversee project lifecycle for projects within Legal (Legal Operations, Contract Lifecycle Management/CLM, Export Control & Compliance, Procurement) and build strong partnerships with cross-functional departments (Product, Sales, Marketing, Services, HR, Finance.) 

  • Work with various teams to develop project milestones and timelines for development, UAT, production validation and go live  

  • Ensure training and timely communications in accordance with project timelines  

  • Engage in other areas of Legal such as Privacy, Compliance, Reporting, Production and participate in change management support to ensure projects are addressed from end to end and the needs, interests and success criteria of the business are met 

Show Leadership: 

  • Interface and partner with Business Management Teams  

  • Ability to think critically, solve problems, make decisions, and build trust across the organization 

  • Excellent negotiation, influencing, collaboration, communication, and presentation skills, 

  • Build and manage global teams. Guide and coach team members.  

  • Effectively remove blockers and mitigate project risks maximizing team productivity and ensuring delivery 

 

Qualifications:   

  • Bachelor's degree in Computer Science/ Engineering, Business Administration, or equivalent practical experience  

  • 5-10 years of knowledge and related industry experience implementing, configuring, customizing, and integrating one or more SaaS or Cloud systems. 

  • 5+ years of experience with CLM (DocuSign/ Spring CLM / Apttus / Conga), and Salesforce at a mid to large size organization. 

  • Working knowledge of API integrations with enterprise systems 

  • In-depth experience with proven methodology in implementing IT Systems (ERP, Planning, Reporting/BI and custom tools) 

  • Experience as PM and with PMO tools (Clarizen, JIRA, Confluence, Wrike, Smartsheets, BizzDesign. 

  • Minimum 3 implementations of ERP Systems for SaaS businesses as Legal / Financial / IT Systems Analyst.  

  • Must be a self-starter, completely independent, thrives in a fast-paced environment, customer centric and have the interpersonal skills necessary to manage business and technology relationships 

  • Ability to communicate effectively (written and verbally) with both technical and non-technical parties 

 

#LI-SP1

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • Google AnalyticsAnalytics
    • SalesforceCRM
    • MarketoLead Gen

Location

Our Belmont office is our global headquarters and largest US office. Nestled in the hills of Silicon Valley we're surrounded by the buzz of technology with San Fransisco at your doorstep.

An Insider's view of RingCentral

What are some social events your company does?

Outside of holiday festivities, the biggest program is RingCentral Spirit Week in October. Events are planned for everyday of the week and include interactive webinars, global relay runs, philanthropic giving as well as plain ol' fashion fun. We always has a lot of pride, but this week in particular the orange and blue really shine through!

Allyson

Employee Programs, Manager

What projects are you most excited about?

The diversity initiatives I'm most excited about is a values-based interview for prospective folks. Enabling diverse candidates means having diverse interview panels that reflect the company. These will help candidates and hiring managers ensure that there's a values alignment, which is much more prudent than a "culture fit."

Jedd

Diversity Associate

What’s the vibe like in the office?

Working on my team is really fun! It’s very supportive, we help each other out as much as possible. I was able to work on something, have it built, and use it every day - that’s what I like about it here.

Berto

UX/UI Designer

What are RingCentral Perks + Benefits

RingCentral Benefits Overview

Say hello to possibilities.

RingCentral offers on-site, remote and hybrid work options optimized for the ways we work and live now. We know our employees power our success and truly value putting our employees' health, wellness and opportunity, first. We value and foster career development, providing leadership training, education, workshops, and coaching for all employees. In addition, we offer flexible PTO and wide range of wellness programs to keep our employees well balanced and refreshed.

Along with our employee stock purchase plans (ESPP) and stock options, RingCentral offers competing health, vision, dental, disability, life and pet benefits to keep you (and your fur friends) at your best! Our employees also receive access to Rethink - a global benefit providing tools and resources specializing in care for children with learning, social or behavioral challenges. We champion all of our working parents and families with paid parental leave and new parent gift bags.

- Comprehensive medical, dental, vision, disability, life insurance
- Health Savings Account (HSA), Flexible Spending Account (FSAs) and Commuter Benefits
- 401K match and ESPP
- Flexible PTO
- Wellness programs including 1:1 wellness coaching through TaskHuman and meditation guidance through Headspace
- Paid parental leave and new parent gift boxes
- Pet insurance
- Employee Assistance Program (EAP) with counseling sessions available 24/7
- Rocket Lawyer services that provide legal advice, document creation and estate planning
- Employee bonus referral program

Culture
Volunteer in local community
Through our CSR program, RCause, we take pride in our commitment to inclusivity, sustainability, and giving back to our communities. We offer employee matching and Volunteer Time Off.
Partners with Nonprofits
At RingCentral, we partner with nonprofits that drive impact towards environmental sustainability, social impact and responsible governance.
Friends outside of work
Eat lunch together
Intracompany committees
Our culture values employee-led committees and groups that host fun and engaging events ranging from yoga classes, radio shows, cooking classes and more!
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Highly diverse management team
In purposeful collaboration with our hiring team, our DEI leaders focus on creating a diverse, unique and inclusive environment that reflect across our employee base and management team.
Unconscious bias training
Our dedicated Learning & Development initiatives include Unconscious Bias AND Diversity & Inclusion training which are core to our mission in fostering, educating, and building our inclusive workforce
Diversity manifesto
Mean gender pay gap below 10%
Diversity Employee Resource Groups
From Black Lives Matter, Women leaders, Pride, Hispanic heritage, Pan-Asian Network & more, these employee-led ERG’s are a unique part of our culture that we take pride in supporting and growing.
Hiring Practices that Promote Diversity
Our active hiring practices don’t discriminate on the basis of race, color, creed, religion, national origin, sex, sexual orientation, disability, age, marital or veteran status.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
RingCentral employees can contribute up to $5000 annually for Dependent Care FSA and up to $2750 for Health Care FSA.
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Our pet insurance policy can cover up to 50% of out of pocket expenses.
Wellness Programs
Our wellness programs include fitness and yoga classes, meditation and nutrition sessions and more, to keep all our employees feeling their best!
Onsite Gym
Team workouts
Take a break during the day to do your mind and body some good! RingCentral wellness programs offer virtual fitness classes like yoga, zumba & bootcamp. We also host an annual, global relay!
Mental Health Benefits
Our employees have access to 1:1 wellness coaching, Headspace, TaskHuman along with Listening & Healing sessions with other employees to foster a culture of understanding, belonging and inclusion.
Retirement & Stock Options Benefits
401(K)
401(K) Matching
RingCentral makes a matching contribution of 50% of your first 6% deferred.
Company Equity
RingCentral offers stock options as a benefit that vest on a quarterly basis.
Employee Stock Purchase Plan
All FTE receive access to purchase company shares at a discounted price.
Performance Bonus
Match charitable contributions
We offer employee matching for charitable donations and through our Dollars for Doers program, RCause will donate $10/hr on behalf of any employee volunteering at the nonprofit of their choice.
Child Care & Parental Leave Benefits
Child Care Benefits
Supporting our working mothers, we’ve partnered with Milk Stork to deliver milk to their babies when traveling. We also send out gift boxes to all our new mothers and fathers!
Generous Parental Leave
Flexible Work Schedule
We're changing the way the world, works. We offer a flexible work schedule in a hybrid and work from anywhere environment.
Remote Work Program
RingCentral offers on-site, remote and hybrid work options optimized for the ways we work and live now.
Return-to-work program post parental leave
Company sponsored family events
RingCentral sponsors family oriented events and activities.
Vacation & Time Off Benefits
Generous PTO
.
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Fitness Subsidies
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
RingCentral offers employees professional development opportunities.
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Our "SaaSy" women leadership ERG offers mentor and mentee programs for our employees to learn from each other, share lessons, experiences and foster new and inspiring work relationships at RingCentral
Online course subscriptions available

Additional Perks + Benefits

We care about taking care of our employees and offering them top tier perks and benefits to fit all of their needs -
offering a wide variety of perks that fit our pillars of wellness: physical, intellectual, emotional, social and financial

What makes our perks special is that they are constantly evolving and adapting to our growing teams - highlighting and celebrating what makes us unique.

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