Data Analyst at TrueAccord

| San Francisco
Sorry, this job was removed at 4:06 a.m. (PST) on Friday, April 3, 2020
Find out who's hiring in San Francisco.
See all Data + Analytics jobs in San Francisco
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.
Why TrueAccord?
Debt collection is failing consumers. Every year, 77 million Americans have negative experiences with the collections process, and they deserve a better approach - one that is more relevant, more digital, and less abrasive. That’s why banks, lenders, and industry leaders are coming to TrueAccord for innovative solutions recovering outstanding receivables.
TrueAccord is a category-defining company. We combine machine learning with a human based approach to assist both clients and consumers through a challenging financial process. With a world-class leadership team, passionate and driven team members, and a diverse and growing client base, TrueAccord is well positioned for continued success. Come join our team and disrupt a multi-billion dollar industry that's been waiting for change.
The Role:
TrueAccord’s Analytics team is responsible for driving our business forward with data. The Data Analyst will join a team of highly motivated people who take the TrueAccord mission seriously and are determined to succeed. The core objective of this role is the development and delivery of analyses to cultivate TrueAccord’s strategies and maximize client performance.
As a Data Analyst, you will take an active role in highly complex/sensitive projects, using data and behavioral analytics to intimately understand the debtor population and what levers will affect cohort performance. You will conduct deep explorations into our data to identify trends, produce insights, and build predictive capabilities. You will gather key insights around our product, operations, and performance, and will deliver these to stakeholders to enable informed decision making. This is an exciting, high-profile role that has significant impact on TrueAccord and is integral to the company's success.

Responsibilities:

  • Use applied and behavioral analytics to analyze performance trends and optimize strategy execution.
  • Conduct root cause analyses to identify and understand key performance drivers.
  • Produce accountability for business outcomes through KPI creation and monitoring.
  • Develop forecast models to predict key production drivers and future performance, ensuring accuracy of longer-term strategy views.
  • Create metrics to track and improve operational efficiency and productivity.
  • Establish quantitative relationships between production levels and performance to enable opportunity sizing and scenario planning.
  • Deliver ad-hoc analytical support or reporting using a variety of concepts, practices, and data sources.
  • Routinely interact with key stakeholders to present performance information or findings from any assigned analyses.
  • Manage large amounts of data to develop solutions.
  • Ensure data integrity through the development and use of system controls.

Requirements:

  • A minimum of 2 years of experience using quantitative data analysis to solve problems and drive performance is required
  • BS/MS degree in an analytical discipline: finance, statistics, physics, applied mathematics, computer science, information systems, engineering, etc.
  • Ability to build complex models, perform deep analyses, and turn raw data into useful information
  • A deep understanding of statistical analysis, modeling, experiment design, and common pitfalls of data analysis
  • Fluency in SQL
  • Ability to drill into root causes and answer not only “Why” but also “So What”
  • Ability to present complex information and deliver insights to business partners clearly and concisely
  • Attention to detail and accuracy, while maintaining a solid awareness of the big picture, are extremely important
  • Strong interpersonal skills and ability to work effectively, both in a team environment and across operational groups
  • Must be able to work effectively with little direct supervision and in the face of ambiguity, shifting priorities, and multiple deadlines

Nice to Have:

  • Experience in Financial Services industry--with bonus points coming from relevant experience in the debt collections space
  • Experience with scenario planning (i.e., “What if” analyses), including the successful use of assumptions in place of key data points
  • Ability to use data-driven insights to influence process improvements.
  • Competency with data visualization or business intelligence tools such as Looker, Tableau, or Power BI.
  • Familiarity with a statistical language such as R or Python.

What TrueAccord offers you + Culture & Benefits
TrueAccord is headquartered in San Francisco and has a newly opened a location of excellence in Lenexa, KS. We offer a healthy work environment that continuously builds an inclusive and diverse culture where everyone is able to develop the best version of themselves. We are a dynamic group of people who are subject matter experts with a passion for change.
We offer:
*** Generous paid time off
*** Paid training
*** We promote work/life harmony
*** Paid holidays
*** Health, dental and vision benefits
*** 401K with matching
Our teams are crafting solutions to big problems every day. If you’re looking for an opportunity to do impactful work, join TrueAccord and make a difference.
Our Dedication to Diversity & Inclusion
TrueAccord is an equal opportunity employer. We promote, value, and thrive with a diverse & inclusive team. Different perspectives contribute to better solutions and this makes us stronger every day. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. 

Read Full Job Description
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Technology we use

  • Engineering
  • Sales & Marketing
    • JavaLanguages
    • PythonLanguages
    • ScalaLanguages
    • SqlLanguages
    • ReactLibraries
    • ReduxLibraries
    • AngularJSFrameworks
    • Node.jsFrameworks
    • SparkFrameworks
    • TensorFlowFrameworks
    • MySQLDatabases
    • SnowflakeDatabases
    • SalesforceCRM

Location

We're located in the newly named "East Cut" neighborhood of San Francisco. Our office is located in a plaza with lots of restaurants for a quick bite!

An Insider's view of TrueAccord

What's something quirky about your company?

We like ping-pong and friendly competitions.

If you think there is no glory in winning a company ping-pong competition. Well, think again. We provide our winners a TrueAccord ping-pong paddle. There's a catch, of course, you return the paddle once someone else wins. But during that week, you have all the glory of winning this unique trophy!

Vanessa

Talent Acquisition Coordinator

How does the company support your career growth?

I came to TrueAccord after university; I started as a customer service specialist and rapidly obtained more responsibilities and knowledge which led me to later transfer as a QA specialist in the engineering department with no previous coding experience. I’ve received countless opportunities and new skills that have helped shape my career vision.

Micaela

Quality Assurance Specialist

What unique initiatives do you have that encourage innovation?

Every new engineering hire has two parallel tracks while onboarding: getting deep into a particular technical area and also conducting 1:1 meetings with key business stakeholders across the company. Afterwards, the newly ramped up engineer makes a presentation to the entire team on how she’d design some or all of our systems from scratch.

Gene

Chief Technology Officer

What’s the vibe like in the office?

Let's just say - we're friends.

P.S. We built that lego set!

n/a

n/a

What are TrueAccord Perks + Benefits

TrueAccord Benefits Overview

We offer:
*** Generous paid time off in an Unlimited PTO Policy
*** Paid training
*** We promote work/life harmony
*** Paid holidays
*** Health (PPO and HMO), dental, and vision benefits
*** 401K with matching!

TrueAccord covers 95% of the premium cost for employees’ and 65% for their dependents’ medical, dental and vision coverage. TrueAccord covers 100% of the premium for employee Basic life and AD&D, and short- and long-term disability coverage.

Culture
Eat lunch together
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Healthcare Limit: $2,750 Dependent Care Limit (12 and under + elder care): $5,000
Dental Benefits
MetLife Dental PPO, please ask recruiter for specific details.
Vision Benefits
MetLife Vision, please ask recruiter for specific details.
Health Insurance Benefits
We offer Kaiser Permanente (HMO in California only) and two different United Health Care PPOs. Please ask recruiter for details.
Life Insurance
Life insurance is equal to 2 times an employee's annual salary up to $500,000.
Wellness Programs
Retirement & Stock Options Benefits
401(K)
Managed by Empower Retirement.
401(K) Matching
TrueAccord contributes $1 for every $1 you contribute, up to 3% of pay for your 401k, and $.50 for every $1 you contribute, up to 5% for your Roth. Eligible on date of hire.
Company Equity
TrueAccord offers stock options to employees with a vesting period of 7 years! We believe in the power of equity, which is why our vesting period is long.
Performance Bonus
Bonuses are based on performance on an annual cycle.
Child Care & Parental Leave Benefits
Generous Parental Leave
Remote Work Program
While only certain positions are 100% remote, we have a flexible WFH policy. All WFH details are discussed and determined with your manager.
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Commuter Benefits
Company Outings
TrueAccord hosts a company outing during the summer!
Free Daily Meals
Stocked Kitchen
TrueAccord has a fully stocked snack area with two full-sized fridges, an all-in-one coffee machine, and a huge wall of snacks!
Some Meals Provided
Our San Francisco office gets free lunch on Tuesday, Wednesday, Thursday.
Happy Hours
Happy hours are hosted at team's discretion.
Pet Friendly
Our San Francisco office is a dog friendly office.
Professional Development Benefits
Job Training & Conferences
TrueAccord offers employees professional development opportunities like the ability to attend job related conferences and seminars.
Lunch and learns
Some departments, like Engineering and Product, like hold lunch and learns. These happen semi-monthly.
Promote from within

Additional Perks + Benefits

Employee Assistance Program (EAP): Claremont EAP assists with everyday challenges of life which may affect your health, family life, and desire to excel at work. It is available 24/7 and confidential.

ARC Fertility: ARC can help you navigate through your fertility journey by matching you with the right fertility specialist, offering discounted treatment options through the nations’ largest network of fertility specialist and by making fertility care affordable and accessible by offering innovative financing programs.

Commuter Benefits: The GoNavia Program allows you to pay for work related transportation costs with pre‐tax dollars. Monthly maximums: • $270 transit • $270 parking

More Jobs at TrueAccord23 open jobs
All Jobs
Data + Analytics
Dev + Engineer
HR
Marketing
Operations
Product
Project Mgmt
Sales
Product
new
San Francisco
Developer
new
San Francisco
Operations
new
San Francisco
HR
new
San Francisco
HR
new
San Francisco
Developer
new
San Francisco
Developer
new
San Francisco
Developer
new
San Francisco
Data + Analytics
new
San Francisco
Developer
new
San Francisco
Data + Analytics
new
San Francisco
Data + Analytics
new
Remote
Project Mgmt
new
San Francisco
Operations
new
San Francisco
Data + Analytics
new
San Francisco
Project Mgmt
new
San Francisco
Data + Analytics
new
Remote
Developer
new
Remote