About Us

UJET is the world’s first and only cloud contact center platform for smartphone-era CX. By modernizing digital and in-app experiences, UJET unifies the enterprise brand experience across sales, marketing, and support, eliminating the frustration of channel switching between voice, digital, and self-service for consumers. Offering unsurpassed resiliency and the flexibility to deploy across leading public cloud infrastructures, UJET powers the world’s largest elastic CCaaS tenant at up to 22,000 agents globally and is trusted by innovative, customer-centric enterprises like Instacart, Turo, Wag!, and Atom Tickets to intelligently orchestrate predictive, contextual, conversational customer experiences.Opportunity

Opportunity

We are looking to add a Data Engineer to our growing engineering team! The Data Engineering team owns UJET’s data warehouse and ETL/ELT pipelines. Our ideal candidate is an experienced data engineer who has built and maintained data pipelines and warehouses at scale and has meticulous code style and quality, with the ability to own the data pipeline end-to-end. Our team is distributed across multiple locations. We stay connected using email, slack, and zoom -- so, strong written and verbal communication skills will be critical to your success. 

Responsibilities

• Build and maintain Fact and Dimension tables in Snowflake data warehouse 
• Transition OLTP tables to fact and dimension tables in Snowflake using DBT
• Build and maintain ETL/ELT pipelines pulling from OLTP and other sources
• Work closely with business and product owners, and other engineers to create useful, easy-to-consume data for reporting and analytics
• Execute full lifecycle software development for our data pipeline
• Write well designed, testable, efficient code
• Develop data tests for automation
• Document and maintain data dictionary to empower a data democracy

Requirements

• 2 years of experience as a database developer or code-oriented data analyst
• Advanced knowledge of SQL. You should have experience working with pivot tables, windowing functions, aggregation, user-defined functions, stored procedures, dynamically generated queries, information_schema, common table expressions, correlated subqueries, recursive queries, complex data types, json extensions, and mathematical functions in at least one of the following SQL dialects: T-SQL, PL/SQL, PL/pgSQL, Snowflake SQL. Knowledge of mySQL is helpful.
• Proficiency in python and javascript
• Experience in building data pipelines
• Experience working with Snowflake and DBT is a plus!
• Knowledge of data security & privacy
• Outstanding attention to detail
• Excellent written and verbal communication skills
• Experience working in a dynamic, fast-paced, start-up environment
• Experience in SRE/DevOps and/or API development is a big plus!

UJET is an Equal Opportunity Employer

Research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalized folks tend to only apply when they check every box. So if you think you have what it takes, but don't necessarily meet every single point on the job description, please still get in touch. We'd love to have a chat and see if you could be a great fit. (Thanks CultureAmp who came up with this statement - it’s too good and too important to not repeat)

Compliance Responsibilities

Security, data protection and compliance (SDPC) are paramount to the success of our partnerships. All roles at UJET require compliance with legal and regulatory requirements and acceptance and adherence to all policies and standards within UJET. Personnel acknowledges they are personally responsible for reporting any suspected violations or abuse and are required to complete SDPC training and fulfill role-specific SDPC responsibilities.

Why UJET?

In addition to our great team and disruptive technology, we offer our teammates a competitive compensation and benefits package, work/life balance, unlimited vacation, stock options, monthly game nights, and more!