We’re looking for a customer-centric Data Quality Specialist to join our Sales Operations team. The position will report to the Senior Director, Sales Operations and be based in our Mountain View, CA headquarters (remote / work from home policy currently active).

The goal of this role is to proactively guarantee the continuous improvement of our internal data quality through completion of case requests from our various functional teams and recurring admin efforts (e.g. data audits, realignments, imports, etc.). Your efforts will aid a variety of teams (Sales Development, Sales, Marketing, Customer Success, Support) in becoming more effective and efficient in serving our customers better.

Our ideal candidate is a strong and empathetic individual that can strike a balance between providing a good customer experience to stakeholders and adhering to our operational standards. You need to have a high degree of attention to detail, be comfortable with data complexity, and be able to use technology to optimize your efforts.

If you are passionate about next-generation technology and obsess over improving and scaling sales processes to provide better customer experiences, then this is the right challenge for you.

We’re Redis Labs, the home of open source Redis and commercial provider of Redis Enterprise. A recognized leader in the NoSQL, in-memory database market with more than 7,500 customers around the world, we also have major strategic partnerships with cloud vendors Amazon Web Services, Microsoft Azure, and Google Cloud. We’re a unicorn with a company valuation of more than $1 billion and have raised more than $246 million in funding. We’re growing fast and expanding our staff across our five global offices. 

Responsibilities:

• Perform data admin actions (e.g. duplicate merging, ownership changes, record realignments & migrations, record scrubbing, etc.)
• Find account, contact, and other supplementary data from various sources to enrich new and existing records
• Perform audits to ensure data is aligned across multiple systems (e.g. SFDC Outreach)
• Establish and formally document best practices and standards
• Build reports & data exports for stakeholders

• Experience in data sourcing, entry, and manipulation
• Experience with SQL queries
• Expertise in advanced search methods (e.g. open web boolean searches)
• Experience using spreadsheets (MS Excel and Google Sheets) for data manipulation
• Comfortable with Excel pivot tables, lookup & reference functions, macros
• Clear and thoughtful verbal and written communication skills

Advantages

• Experience with Salesforce CRM (Admin Basic Certification - or higher - preferred)
• Experience with data vendors (e.g. ZoomInfo, Datafox)
• Experience with sales engagement platforms (e.g. Outreach)
• Experience with marketing automation systems (e.g. Marketo)
• Experience with CPQ/QTC systems (e.g. Zuora) and ERP systems (e.g. Netsuite)

As an equal opportunity employer, Redis Labs Inc. is committed to a diverse workforce. Employment decisions regarding recruitment and selection will be made without discrimination based on race, color, religion, national origin, gender, age, sexual orientation, physical or mental disability, genetic information or characteristic, gender identity and expression, veteran status, or other non-job related characteristics or other prohibited grounds specified in applicable federal, state and local laws. Please view the ‘EEO is the Law’ poster.