Data Science Manager - Communities & Servers
People love Discord because it connects them with people they care about - friends, family, and communities with common interests. To empower people to build genuine relationships and create belonging in their lives, Discord must provide an outstanding experience across the many aspects of the service, from the quality of service to the application performance.
We are looking for a technical, hands-on, and mission-driven manager to join and lead our Apps & Developers pillar within the Ecosystems and Servers Data Science team.
You will use your experience leading an outstanding team to partner directly with Product, Engineering, Operations, Policy, and Data Platform. You will coordinate with product managers, engineers, and operations to use analytics and machine learning to guide product development and ensure that Discord is the best service it can be. Check out our blog about how our team informs strategy & innovation at Discord here!
What you will be doing:
- Partner with product, business, and engineering to understand feature adoption, identify opportunities for improvement, and build scalable tools to empower decisions at all levels of the company
- Create novel and interpretable metrics to provide insight into the health of the Discord app and use analytics, modeling, and experimentation to understand their impact on business goals
- Transform data into information to improve the effectiveness of our marketing efforts.
- Build the vision and roadmap for the Safety Data Science team, supporting an important pillar of Discord's mission
- Build and mentor an excellent analytics team, expanding the impact of data at Discord
- In partnership with our Data leaders, inform architectural decisions, establish best practices, develop lean scalable processes, and contribute to the direction of the Data organization at Discord!
What you should have:
- 3+ years of leadership experience as a people manager, leading a team of 3+ data scientists. Your team would have had technical expertise covering at least two of the following: BI & analytics, machine learning, and A/B experimentation
- Excellent skills in communicating to both technical and non-technical audiences, with an ability to explain complex concepts in easy-to-understand ways
- 6+ years of industry experience applying machine learning or analytics techniques to answer vague and challenging problems
- Proficient in Python/R or SQL (any dialect) for hands-on modeling or analysis
- Familiarity with A/B testing principles
- A collaborative attitude and natural curiosity
Bonus Points:
- Experience with social media or safety aspects within digital consumer products
- Proficient in modern BI tooling (Chartio, Looker, Tableau, etc.), with an eye towards clear, rich visualizations and performance
- Experience with very large data sets and distributed computing
- Familiarity with Airflow, GCP, BigQuery
- Experience partnering with business teams in a data-driven culture
- Passion for Discord or online communities
#buildbelonging #LI-GB1
(New York City only) Minimum salary of $192,000/year + equity and benefits Note: Disclosure as required by NYC Pay Transparency Law
(Colorado only) Minimum salary of $$172,800/year + equity and benefits *Note: Disclosure as required by sb19-085(8-5-20).
- Comprehensive medical insurance including Health, Dental and Vision (plus up to $20,000 for gender affirmation procedures)
- Mental health resources and quarterly wellness stipends
- 16+ paid holidays, 4 weeks of PTO + use-what-you-need sick days
- Paid parental leave (plus fertility, adoption and other family planning benefits)
- Generous stipends for headphones, your remote work setup, and lunch on a daily basis (while we’re all remote)
- Flexible long-term work options (remote and hybrid)
- Volunteer time off
- A diverse slate of Employee Resource Groups
- Plus commuter contributions and other perks for office-based employees
About Us
Discord is a voice, video and text app that helps friends and communities come together to hang out and explore their interests — from artists and activists, to study groups, sneakerheads, plant parents, and more. With 150 million monthly users across 19 million active communities, called servers, Discord has grown to become one of the most popular communications services in the world. Discord was built without selling ads or user data and instead, offers a premium subscription called Nitro that gives users special perks like higher quality streams and fun customizations.
We’re working toward an inclusive world where no one feels like an outsider, where genuine human connection is a click, text chat, or voice call away. A place where everyone can find belonging. Challenging? Heck yes. Rewarding? Double heck yes. It’s a mission that gives us the chance to positively impact millions of people all over the world. So if this strikes a chord with you, come build belonging with us!