#TeamNextdoor

The Role: Data Science Manager - Engagement 

Nextdoor is the neighborhood hub for trusted connections and the exchange of helpful information, goods, and services.

Building connections in the real world is a universal human need. That truth, and the reality that neighborhoods are one of the most important and useful communities in our lives have been guiding principles for Nextdoor. Today, neighbors rely on Nextdoor in neighborhoods around the world in the United States, the United Kingdom, Germany, France, the Netherlands, Italy, Spain, Sweden, Denmark, Australia and Canada, with many more to come.

Meet your Future Neighbors

At Nextdoor, we believe in the transformative power of community. As the Engagement Data Science Team at Nextdoor, we believe in the power of information, using data to drive value for neighbors across the globe. We care about earning members’ trust, keeping them informed about their local communities, and building connections between people and local communities. We are a lean but powerful team, with diverse backgrounds and perspectives, because that’s what we seek out and respect in others. We collaborate with cross-functional teams to build, test, monitor, and evaluate essential components of Nextdoor’s engagement products, playing a key role in the company’s overall effort to foster stronger and healthier communities.

The Impact You’ll Make

As Nextdoor’s first Engagement Data Science Manager, you’ll lead data science for all of our member-facing initiatives, including activation, retention, trust and safety, moderation, and much more. You’ll be the voice of data within engagement leadership, and you’ll work with your team to bring value to Nextdoor’s millions of members and help build stronger & safer communities. You’ll lead an agile, nimble data team, and you’ll work with leaders across the business to inform Nextdoor’s overall data strategy. You’ll directly contribute to growing and improving our core product, and will help lead us to the future of Nextdoor.

You should be excited to bring your experience and expertise every day in order to:

• Lead, develop, and grow a team of data scientists working in our engagement teams
• Conduct in-depth analysis on Nextdoor data, analyzing neighborhood vitality, member experience, cross-platform initiatives, acquisition cycles, and new product development
• Partner with cross-functional teams to support product development efforts (including product, design, engineering, marketing, operations, and finance) and manage and align priorities
• Work on the engagement leadership team to inform long-term business strategy and roadmaps
• Develop and socialize best practices around metric development, A/B testing and experimentation, usage tracking and instrumentation
• Drive self-service for our data platform by creating and documenting data structures and sets, SQL and data tools training, and dashboard development
• Develop and share key strategic insights through data analysis, visualization, and story-telling
• Work with the team to create and optimize statistical models and algorithms to help drive product and strategic decision-making
• Care deeply about data quality and empowering employees to leverage data to help Nextdoor grow and succeed

What You’ll Bring to The House

• Advanced degree in a quantitative field and 8+ years work experience in data science
• 3+ years of people management
• Experience working in consumer internet, especially social networks
• Expert knowledge of SQL
• Comfort working with large, complicated, evolving (and sometimes messy) data sets
• Experience with distributed processing methods and ETL systems
• Experience with with Python/Pandas, R, or some other computation analysis software, and experience building and deploying machine learning models
• Experience effectively presenting insights and summarizing complex data to diverse audiences through visualizations and other means
• Ability to understand, tackle, and communicate problems from both technical and business perspectives
• Innate curiosity around finding meaningful insights that inform the way we think about and develop both our product and our business strategies

Bonus Points

• Looker expertise
• You’ve built a data team up from the ground and you’re up for a challenge!