Who we are:

MasterClass is transforming online education by enabling anyone in the world to learn from the very best.  We are deconstructing what makes an actor able to cry on demand, how an athlete defies gravity, and what it takes to write a bestseller.  Our online learning content is available to students anywhere anytime, which supports our mission to ignite the greatness in others.

We are a quickly growing VC-funded startup based in San Francisco, with additional offices in Los Angeles.  We have created online classes taught by famous masters— Gordon Ramsay, Serena Williams, Neil deGrasse Tyson, Sara Blakely, David Sedaris, Bobbi Brown, Timbaland, Anna Wintour and many more to come.

Since launching in 2015, we have been growing our team. Apply now to find out more about what we are doing behind the scenes.

What we are looking for:

Data, and how they are used, play a central role at MasterClass and are at the heart of how we make marketing, business, product, content, and operational decisions. Our growing Data organization (Analytics, Data Science, and Data Engineering) is a specialized, cross-functional group that collaborates with a variety of departments to drive decisions and provide direction for future growth at MasterClass. The team tackles challenging problems across many technical disciplines, including time series forecasting, causal inference, and optimization. In this data heavy role, we are seeking an exceptional data practitioner and hands-on Director of Analytics with a proven track record to build and lead a high-performing and growing Analytics team. In this role reporting to the VP of Data, you will be responsible for leading an organizational effort toward better understanding our user needs, enhancing our product and content experiences, and growing our subscription member base. 

Responsibilities of the role:

• Build and develop a high performance, proactive team of analysts that are able to gather, analyze, synthesize and deliver data and recommendations accurately and timely
• Act as an analytics thought partner for product, content, and other key functional teams; proactively identify and explain trends; measure impact and effectiveness of features and experiences; drive audience, engagement, and revenue growth
• Develop, propose and execute on analytics initiatives and roadmaps to ensure data best practices and play a critical role in expanding the data-informed culture at all levels of the organization
• Apply sophisticated computational, statistical, and modeling techniques in support of decision-making and drive KPI improvement; techniques include A/B and multivariate testing, predictive analysis, classification, data mining, clustering and segmentation
• Effectively distill complex results down to concise summary and present actionable insights to non-technical audiences
• Collaborate with cross-functional partners in product, content, engineering, operations, finance etc to define and influence data-informed business strategy and roadmaps
• Manage development of data resources, gather requirements, organize sources, and support product launches
• Partner with data engineering and technology teams to continuously seek innovative ways to improve the quality and accessibility of our analytical framework and data reporting infrastructure

Requirements:

• Minimum Bachelor’s degree in a quantitative field; Master’s or PhD a strong plus
• 5+ years of experience in building, managing, and leading a high-performing data analytics team
• 10+ years of relevant working experience with increasing responsibility and strong track record of technical competencies and business strategy
• Advanced proficiency in SQL and programming/scripting languages (e.g. Python, R) 
• Expert knowledge with business intelligence tools (e.g. Looker, Tableau)
• Expertise with statistical analyses, application, and concepts (e.g. regressions, experiment design, classification etc.)
• Ability to operate independently and prioritize/manage multiple projects simultaneously
• Strategically-minded yet strong detail-orientation with a penchant for data accuracy and intellectual honesty
• Highly skilled in communicating and presenting results to executives as well as speaking deeply about data/statistics
• Thrive on empowering team members and view the team's success as own
• Ability to work full-time in our San Francisco office
• Legally eligible to work in the United States

At MasterClass, we believe we put our best work forward when our employees bring together ideas that are diverse in thought. We are proud to be an equal opportunity workplace and are committed to equal employment opportunity regardless of race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or any other characteristic protected by applicable federal, state or local law. In addition, MasterClass will provide reasonable accommodations for qualified individuals with disabilities.  If you have a disability or special need, we would like to know how we can better accommodate you.